Title: How to submit ticket from My Account page
Last modified: June 7, 2018

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# How to submit ticket from My Account page

 *  Resolved [chuwen](https://wordpress.org/support/users/chuwen/)
 * (@chuwen)
 * [8 years ago](https://wordpress.org/support/topic/how-to-submit-ticket/)
 * Hi,
 * Currently I’ve installed Awesome Support plugin in my site. I tried to submit
   ticket as an administrator through the backend of WordPress which is wp-admin
   there and it’s works fine.
 * But when I want to submit ticket as subscriber/ customer/ etc, it didn’t work.
   P/S: I also installed WooCommerce plugin in my site too. And I want the customer
   to submit ticket from My Account page.
 * When I clicked Open a support ticket, it displayed this ‘Sorry, support team 
   members cannot submit tickets from here. If you need to open a ticket, please
   go to your admin panel or click here to open a new ticket.’.
 * FYI, I already installed User Role Editor plugin and updated their capabilities.
   But it still not allowed me to submit ticket from My Account page.
 * May I ask, what’s the issue to cause this? Or am I missing anything to make it
   working?
 * Looking forward to your reply. Thank you.
    -  This topic was modified 8 years ago by [chuwen](https://wordpress.org/support/users/chuwen/).
    -  This topic was modified 8 years ago by [chuwen](https://wordpress.org/support/users/chuwen/).

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [awesomesupport](https://wordpress.org/support/users/awesomesupport/)
 * (@awesomesupport)
 * [8 years ago](https://wordpress.org/support/topic/how-to-submit-ticket/#post-10375070)
 * Hello:
 * The reason you’re getting that message is because you’re logged in as an agent
   or admin. Agents and Admins cannot submit tickets from the front-end ticket page–
   only regular users can do that. So if you log in as a normal support user you’ll
   be able to submit a ticket from the front-end.
 * Thanks for using Awesome Support!
 *  Thread Starter [chuwen](https://wordpress.org/support/users/chuwen/)
 * (@chuwen)
 * [8 years ago](https://wordpress.org/support/topic/how-to-submit-ticket/#post-10376862)
 * Hi,
 * Thanks for your reply.
 * I had mentioned that I got tried to submit ticket as subscriber/ customer/ etc,
   but it didn’t allow me to submit ticket and it displayed that message. (I’ve 
   created a new login account for subscriber/ customer)
 * P/S: I also got tried to log in as a normal support user to submit ticket but
   it didn’t worked too.
 * Thank you.
 *  Plugin Author [awesomesupport](https://wordpress.org/support/users/awesomesupport/)
 * (@awesomesupport)
 * [8 years ago](https://wordpress.org/support/topic/how-to-submit-ticket/#post-10383079)
 * Hi:
 * If the message you’re getting refers to “support team members” then the user 
   logged in has agent type capabilities in their roles. It is a very specific message.
   Can you please double-check the capabilities that the user has to make sure that
   they only have FIVE ticket related capabilities? Anything more and they will 
   look like an agent and so you will receive that message.
 * You like you can post a screen shot of the user role editor capabilites so we
   can review. Just please double-check that you haven’t granted the user any additional
   secondary WordPress ticket related roles (something that the user role editor
   allows you to do.)
 * Thanks very much.
 *  Plugin Author [awesomesupport](https://wordpress.org/support/users/awesomesupport/)
 * (@awesomesupport)
 * [8 years ago](https://wordpress.org/support/topic/how-to-submit-ticket/#post-10395333)
 * Hi:
 * Since we haven’t heard back from you in a few days about this issue, we’ll assume
   its resolved so we’ll mark the ticket as such.
 * Thanks for being an Awesome Support user!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘How to submit ticket from My Account page’ is closed to new replies.

 * ![](https://ps.w.org/awesome-support/assets/icon-256x256.png?rev=1849681)
 * [Awesome Support - WordPress HelpDesk & Support Plugin](https://wordpress.org/plugins/awesome-support/)
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 * 4 replies
 * 2 participants
 * Last reply from: [awesomesupport](https://wordpress.org/support/users/awesomesupport/)
 * Last activity: [8 years ago](https://wordpress.org/support/topic/how-to-submit-ticket/#post-10395333)
 * Status: resolved