Support » Plugin: Advanced Shipment Tracking for WooCommerce » How to stop emails for suborder

  • Resolved charliexstanford

    (@charliexstanford)


    Hello there,

    Along with your plugin, our site also works with WCMP plugin.

    WCMP – https://wordpress.org/plugins/dc-woocommerce-multi-vendor/

    It is a marketplace plugin.

    Now, for every order, there is a suborder being created and it looks like this – https://prnt.sc/vdq8o7

    When the status of the order is changed, for example – Shipped, 2 emails are sent to the customer.

    In this example, emails are sent for both order #3823 and #3824

    But it should only send an email for #3823 because that’s the main order.

    Can you please advise on this?

    Thanks
    Charlie

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author zorem

    (@zorem)

    Hi Charlie, the WooCommerce Vendor plugin requires advanced compatibility and also the option to add Tracking Per Item since one order can be from multiple vendors, etc.
    We are working on a pro add-on to add the compatibility with Multi Vendor plugins. We do not have est. time for this add-on but we sure hope it will ready by the end of the year.

    Hi Zorem,

    As per our business model, the store owner fulfills and ships all the items. Vendors just get their commission and no action ever is needed from the vendor’s end.

    Vendors never ship the item so they don’t need to update tracking ever.

    So we don’t need many technical things here because our store behaves more like a normal woocommerce store.

    The only thing I am asking is to disable the suborder email notification to the customer.

    I hope you understand and provide some help on this.

    Regards,
    Charlie

    Plugin Author zorem

    (@zorem)

    Hi, I Ok, I understand, so in your model, you do the fulfillment and add the tracking. But what do you mean by the suborder emails?

    When the status of the order is changed, 2 duplicate emails are sent to the customer.

    See this example – https://prnt.sc/vdq8o7

    Main order number – #3823
    Suborder number – #3824

    When the status of the main order (#3823) is changed, let’s say – “Shipped”.

    The customer receives two emails

    1) Your order #3823 is shipped
    2) Your order #3824 is shipped.

    I want to disable the 2nd email. The suborder one.

    Only the main order email should be sent to customer.

    Plugin Author zorem

    (@zorem)

    Hi, I suggest you’ll contact the WC vendors support, your Q is for them, the Shipped (Completed) order status is by WooCommerce and we just add the tracking info to the order status email.

    charliexstanford

    (@charliexstanford)

    It’s not only about shipped status.

    It’s happening for all the status – Delivered, transit, out for delivery etc

    Hoping for some solution

    Plugin Author zorem

    (@zorem)

    Yes, the WC vendors plugin requires special compatibility since i works differently than the default WC.. We are working on a compatibility add-on.

    You work with TrackShip?

    charliexstanford

    (@charliexstanford)

    Yes, that’s correct

    As I said above, I have a very minimal requirement.

    I just need an option to toggle the emails for Suborders.

    Thank you

    Plugin Author zorem

    (@zorem)

    Hi, I understand, we are working on compatibility add-on, I will update you once its available

Viewing 9 replies - 1 through 9 (of 9 total)
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