Support » Plugin: rtMedia for WordPress, BuddyPress and bbPress » How to show vertical videos instead of horizontal one

  • vishakhanehe

    (@vishakhanehe)


    Hi Team,
    I want to show vertical videos on my platform instead of the horizontal one and for the same, I am trying to change the ratio via changing in settings as below:

    rtMedia >> Settings >> media Sizes >> Media Size Settings >> Videos >> ActivityPlayer and SinglePlayer

    but there is no effect. Please let me know how to do the changes. \

    Thanks!

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author Pooja N Muchandikar

    (@pooja1210)

    Hi @vishakhanehe,

    We tried to reproduce the issue at our end and on changing the media sizes from Media Size settings both Single Player and Activity Player the video sizes are getting changed accordingly.

    Can you please try with default WordPress theme once? If you still face issue share visual for same.

    Regards,
    Pooja

    Thread Starter vishakhanehe

    (@vishakhanehe)

    Hi @pooja1210,

    I changed the size i.e. 1280×720 for Vertical Videos but there is no impact on the platform, Videos are still looking in horizontal ones only.

    Sharing both the screenshot with you. Please check.
    1. https://ibb.co/nLGW2tc

    2. https://ibb.co/9Tx8Rsq

    Hope to hear soon from you.

    Thread Starter vishakhanehe

    (@vishakhanehe)

    Hi @pooja1210,

    Did you check the screenshots which I shared with you?

    Plugin Author Pooja N Muchandikar

    (@pooja1210)

    Hi @vishakhanehe,

    Yes checked the screenshots and we are debugging the issue.

    We will get back to you soon.

    Thread Starter vishakhanehe

    (@vishakhanehe)

    Hi @pooja1210, Hope to hear from you soon.

    Thread Starter vishakhanehe

    (@vishakhanehe)

    Hi @pooja1210,
    Is there any update?

    Plugin Author Pooja N Muchandikar

    (@pooja1210)

    Hi @vishakhanehe,

    We tried to debug the issue but we are not able to replicate the issue you are facing.

    Thread Starter vishakhanehe

    (@vishakhanehe)

    Hi @pooja1210,

    Do you want me to share my stagging site access with you?
    If Yes, Let me know where to send the access as I can not share the access here.

    Thanks,

    Plugin Author Pooja N Muchandikar

    (@pooja1210)

    Hi @vishakhanehe,

    If possible please do share the staging site credentials on our support portal here http://rtmedia.io/support

    Please share the admin access were in we can login and debug what’s causing the issue.

    Regards,
    Pooja

    Thread Starter vishakhanehe

    (@vishakhanehe)

    Hi @pooja1210,

    Shared access at http://rtmedia.io/support

    Looking for an early response.

    Thread Starter vishakhanehe

    (@vishakhanehe)

    Hi @pooja1210,

    Please let me know if you have any update on this.

    Thanks!

    Plugin Author Pooja N Muchandikar

    (@pooja1210)

    Hi @vishakhanehe,

    We logged-in to your site and checked that the media sizes are not changing because of the Beehive theme.

    The theme is causing the conflict. We checked with default WordPress theme and its working as expected.

    Can you please check the same? If the theme is causing the conflict then you might need to contact the theme author.

    I hope you understand.

    We have added follow-up for same on the ticket created on http://rtmedia.io/support portal as well.

    Regards,
    Pooja

    @pooja1210
    While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.

    If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.

    Thankfully are other ways to get information you need:

    You get the idea.

    We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.

    When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.

    You’ve been placed on “modwatch” until we’re convinced such postings have stopped. Your account has *not* been banned, we just want to check things for a while before they’re public. If you wish to take issue with this, contact moderators via the #forums channel on slack ( https://make.wordpress.org/chat )

Viewing 13 replies - 1 through 13 (of 13 total)
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