Support » Plugin: WC Vendors Marketplace - The WooCommerce Multivendor Marketplace Solution » How to set shipping per product and commission issue

  • Resolved morenaf

    (@morenaf)


    Hi, I have submitted a ticket, ticket n. 3051 but nobody has got back to me.

    Why is nobody replying to the paid support ticket? There’s also no way to check the status on the system.

    We’re very disappointed with the pro version and we’re extremely inclined to request a refund, especially as we’ve bought the lifetime licence trusting the Pro Version would be solid and keep all the set promises.

    Can you help here?

    We’re trying to understand how to set shipping per vendor per product. We’ve added rates on a product at product level but once you go to the checkout it says “There are no shipping methods available”.

    We also seem to have an issue with the commission.
    We placed an order of £3 + £1 shipping.
    The admin can see a £0.60 commission (20%) but in the order list the vendor sees the sale total at £0.60 rather than £3.40 (£4-0.60).

    Can you help and get back to me ASAP?

    Morena

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Jamie

    (@digitalchild)

    Hello,

    I replied to your ticket on the same day that it was received. Please check your spam folders as we have had some people have our replies go to spam. It will be from zendesk. If you’re unable to find my reply, please use the contact form on our website and I’ll followup asap.

    This forum is for free support only.

    cheers,

    Jamie.

    Plugin Author Jamie

    (@digitalchild)

    Also, please see our shipping documentation here.

    https://docs.wcvendors.com/knowledge-base/wc-vendors-pro-shipping-system/

    cheers,

    Jamie.

    Thread Starter morenaf

    (@morenaf)

    Hi Jamie,

    Thanks I have found the email, it was indeed in Spam. I’ll continue the conversation there,
    Thanks
    Morena

Viewing 3 replies - 1 through 3 (of 3 total)
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