Plugin Support
SergeM
(@serge00)
Hello.
Thank you for your request.
Please, follow this guide:
https://cleantalk.org/help/security-malware-scanner
At the moment it will not remove files by default. You will decide what do you want to do with them.
Best regards.
Yea Exactly this is the problem
https://snag.gy/pGFj7l.jpg
I can’t see this
Plugin Support
SergeM
(@serge00)
Please, re-install the plugin with the option “Complete deactivation”.
1. Go to the settings of the plugin.
2. Tick the option “Complete deactivation”.
3. Save changes.
4. Deactivate and delete the plugin.
5. Install the plugin again with this guide:
https://cleantalk.org/help/install-wordpress-security
Write back if the problem persists.
Thank you.
Still, have the same problem
I also want to clarify that my website is a WordPress multisite dashboard
Plugin Support
SergeM
(@serge00)
Thank you for pointing that out.
We will check it and write back to you in 1-2 work days.
Please, wait.
Hello
I have Changed to single site dashboard
Removed and reinstalled the plugin but I got this error
https://snag.gy/WFGkNa.jpg
and still shows the malware scan inactive
So any help here?
Hello,
Thank you for your feedback.
I will transfer this information to our developers.
Could you copy-paste your question in our private Ticket System:
https://cleantalk.org/my/support/open
This way we will know your CleanTalk profile and could check everything that is required.
WordPess.org Support Forum is for plugins only.
Sorry for the inconveniences.
Your CleanTalk Control Panel: [ https://cleantalk.org/my/ ].
Best regards.
Hello,
Unfortunately scanner functionality is not available under WPMS installations right now. We’ll add this feature in the future versions.
Let us know if you have questions.
i was saying i have changed it to singlesite and still doesn’t work any clue ?
Plugin Support
SergeM
(@serge00)
According to your CleanTalk profile you’re using old version of the CleanTalk plugin.
Please, update it by this guide (simply replace Anti-Spam with Security in the guide):
https://cleantalk.org/help/update-wordpress
It should solve the issue.
Write back anytime.
Thank you.
