How to re-process “pending payment” orders stuck from bad payment gateway info?

  • Resolved publoft

    (@publoft)


    5 years, 4 months ago

    We had 400-some customers check out yesterday, but our Authorize.Net MD5 hash key was set up incorrectly.

    Authorize.Net support already stated that they cannot even see the transactions; they all need to be pushed from WooCommerce.

    Trying to find the best way to push all these through, short of having customers go through the entire process of ordering & checking out again.

    Thanks to anyone who can help!

Viewing 1 replies (of 1 total)
  • wbrubaker.a11n

    (@wbrubaker)

    5 years, 4 months ago

    having customers go through the entire process of ordering & checking out again

    They wouldn’t have to go through the entire process, but the only shortcut available is to send each of these customers an invoice for payment via the order actions menu:

    That email will contain a “pay” link that will take the customer directly to checkout so that they can pay for their order.

    Kind regards,

Viewing 1 replies (of 1 total)
  • The topic ‘How to re-process “pending payment” orders stuck from bad payment gateway info?’ is closed to new replies.