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How to Mark a particular forum POST as RESOLVED? (17 posts)

  1. sharethissupport
    Posted 2 years ago #


    How to Mark a particular forum POST as RESOLVED or CLOSED FOR MORE REPLIES?

  2. Andrew Nevins
    Forum moderator
    Posted 2 years ago #

    You have to be the person who creates the thread

  3. If it's not your topic or it is not in your sub-forum for a plugin or theme that you author then you can't mark it resolved.

    You can request that the person who opened it does so though.

  4. And if you ARE the person, there's a checkbox under the text entry field, as well as a dropdown on the sidebar :)

  5. sharethissupport
    Posted 2 years ago #

    @ Moderator
    Thank you for your prompt reply. But still we want to know if there is any other option to make it happen, since there are many threads which are in "Not resolved" state on ShareThis Plugin Forum page.
    Check here - http://wordpress.org/support/plugin/share-this

    It looks sort of weird when we take last 2 months report which says 25 threads are opened but only 3 are marked resolved.
    Any help?

  6. Andrew Nevins
    Forum moderator
    Posted 2 years ago #

    You can contact the plugin author to mark resolved the threads that need resolving.

  7. ShareThis
    Posted 2 years ago #

    Hey Andrew, thanks for the suggestion.
    We have the Plugin Author credentials, but after logging-in we don't get that option to Mark the post as Resolved.
    Any thoughts?

  8. Which topic are you referring to as an example?

    This account should be able to resolve those topics.


    The account you are using in this topic is


    I'm avoiding the whole "please don't use multiple accounts" thing that I do as you are obviously using multiple company support accounts. ;)

    Try and login as the first sharethissupport account and see if you can mark your topics resolved.

  9. sharethissupport
    Posted 2 years ago #

    Ok now I am logged-in using the account you referred "sharethissupport". :)

    So I want to close the threads asked on this URL -

    But as I can see, there is no option to Mark the Post as Resolved.
    (It is disabled here)
    Here is the screenshot - http://screencast.com/t/0wBx9vTT

  10. Screenshots are imprecise. ;) Link to that topic?

  11. sharethissupport
    Posted 2 years ago #

    Hope you read my above comments where I have given you the list of whole threads, you can pic any of them.
    Still here is on of them - http://wordpress.org/support/topic/facebook-share-function-chooses-blog-header-image?replies=2

  12. Andrew Nevins
    Forum moderator
    Posted 2 years ago #

    Jan can read your comments, but it's nice to have a direct link to an example thread with the issue - And thanks for providing that

  13. You're not the plugin author :)


    You're not listed there, so you don't have any access. Your account needs to be added for that.

  14. sharethissupport
    Posted 2 years ago #

    IF not then how our WordPress Account with username "sharethis" allows us to publish new versions of Plugins?
    Link - https://wordpress.org/plugins/share-this/
    Can you please help to make our account as "admin". What's the procedure?

  15. sharethissupport
    Posted 2 years ago #

    Any updates?

  16. I've not tried as I do not have any published plugins but when you login as the correct account and visit this URL:


    What options are you seeing?

  17. You have to add the account to the plugin readme AND the admin page. And since YOU are not the admin, you need to log in AS an admin to do any of that.


    That's your plugin author.

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