How to make sure PayPal use PDT?

  • Resolved kvrgiosnr5

    (@kvrgiosnr5)


    6 years, 8 months ago

    Hi, I would like to know how I can make sure that PayPal Data Transfer (PDT) is used. It is very important to my site which needs to respond quickly to customers’ orders. PayPal IPN sometimes has delays which is not acceptable. The problem that I face is that there is no way for me to tell if PDT is actually being used, and no matter what configuration I change (both on WooCommerce and on PayPal), I still see “IPN payment completed” notes on the orders. Please help.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    6 years, 8 months ago

    Hey there,

    It’s very odd to hear that PayPal IPN has delays – I haven’t seen this happen personally. If you prefer to use PDT, though, that’s fine. You’ll want to make sure that you use PDT or IPN, but not both at the same time.

    Here’s how to set that up using PayPal Standard:
    https://docs.woocommerce.com/document/paypal-standard/#section-29

    If you’re using a different PayPal plugin, the option will likely be different. In that case, can you please share your system status log?

    Thread Starter kvrgiosnr5

    (@kvrgiosnr5)

    6 years, 8 months ago

    Hi Hannah,

    Normally IPN sends notification immediately, but there has been a few occasions where IPN notifications are delayed, with the highest delay up to 6 hours.

    I am using PayPal Standard, and yes I have followed the setup guide, it is certain that I can do PayPal refund from WooCommerce admin page. But I never see any sign that PDT is used. As I mentioned, no matter what I do, orders are still updated by IPN notifications. It is very frustrating.

    Kenin

    (@kbassart)

    Automattic Happiness Engineer

    6 years, 8 months ago

    Hi there,

    You can remove the IPN URL entirely from the site. However the message you’re seeing doesn’t mean PDT is not being used. The message in the order notes is the same regardless.

    Thread Starter kvrgiosnr5

    (@kvrgiosnr5)

    6 years, 8 months ago

    Hi Kenin,

    Thanks for replying. That sounds confusing though, will there be a way to tell exactly if PDT or IPN in the future?

    Kenin

    (@kbassart)

    Automattic Happiness Engineer

    6 years, 8 months ago

    Hi there,

    The order notes won’t change to show PDT, however you can remove the IPN address to be certain.

    Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    6 years, 7 months ago

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)

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