Support » Plugin: Smash Balloon Social Post Feed » How to make FB Public?

  • Resolved LesTexas60


    I’ve added a few FB pages to my site and it works perfectly but now I have a FB page that only shows if the viewer is signed into FB. I have looked for instructions to make FB public but it seems thee instructions have changed over the last few years. Does anyone know how to set FB to Public?
    Thank you for any help.

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  • Hey LesTexas60

    Can I have you submit a support request through our support page here? Then include your plugin’s System Info along with a brief description of the problem you are having. This will allow us to dig deeper into the problem you are experiencing and we might be able to determine why one specific Facebook Page account is not working. It may simply be a restriction setting such as age or country within the Page account settings.

    To send your plugin’s “System Info” go to:

    WordPress DashBoard – Facebook Feed – Settings – Support (tabbed page).
    Select all text in the “System Info” by clicking in the box, copy and then paste the ‘System Info’ into your reply.

    Also provide the shortcode you are currently using. I will look for your response in our support queue.


    Thread Starter LesTexas60


    Thanks for the response David. I set up the website for a friends business but someone else set up the FB page. At this time I don’t have access to the FB page to check setting. One thing I have found by reading multiple articles is that FB has changed the Public settings multiple times over the years. One article did talk about age and country but it said this was in the process of being changed. I will post again when I get the additional info.

    Hey LesTexas60,

    Sounds good and I will await further information from you. If you try the Facebook Page account here in our interactive plugin demo you will readily be able to determine if it is the account or the plugin.

    If it is the account issue then the two most likely settings within a Facebook account that will affect the feed if it is not showing is either age or country (or both). You can find out a bit more about those two restriction settings here.


Viewing 3 replies - 1 through 3 (of 3 total)
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