How to identify cause of random site outages?

  • Resolved Tim Burkart

    (@bigmoxy)


    3 years, 5 months ago

    I am trying to troubleshoot a WP site that is experiencing periodic outages. The outages run 1 to 5 minutes in duration and occur at all hours. The site is hosted at GoDaddy and the shared server has 2 GB of memory allocated to it. There are some PHP warning messages in the WP debug log but no PHP fatal messages. The version of WP is 5.4.4 and PHP is 7.2.

    I have cloned the site on another server with 2 CPUs and 4 GB of memory and updated all plugins and WP as well as PHP to 7.4. There are no outages on the cloned site.

    Prior to GoDaddy upgrading memory from 512MB the server experienced a lot of PmemF errors but they seem to have gone away. Now it’s just the periodic outages.

    I would be grateful for any troubleshooting tips as I do not know where to look anymore.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Davood Denavi

    (@binarywc)

    3 years, 5 months ago

    You have likely outgrown the shared hosting GoDaddy offers and need a VPS or better shared WordPress hosting provider. I would look into your plugins and theme too, there is a high likelihood that there are some things causing conflicts which lead to the outages.

    You can use the health check and troubleshooting plugin to help you debug and see where the conflicts might be https://wordpress.org/plugins/health-check/. Unfortunately, without a link it will be hard for us to advise much further.

    Thread Starter Tim Burkart

    (@bigmoxy)

    3 years, 5 months ago

    Thank you Davood for your response! Unfortunately I cannot share a link at this time. The site did experience Pmemf errors yesterday as they are showing on the cpanel resource monitor. Is it possible to identify the cause of Pmemf errors?

    I installed the health check plugin but it did not expose any issues.

    Davood Denavi

    (@binarywc)

    3 years, 5 months ago

    Those errors are caused by server resource issues. You need to contact GoDaddy. It’s probably time to look into moving the website to a VPS and possibly also switch to a new WordPress friendly hosting provider. Godaddy’s hosting isn’t very WordPress friendly.

Viewing 3 replies - 1 through 3 (of 3 total)
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