I've uses Duplicator for the last few months, always on the same web shared hosting provider (which I think is pretty good).
For the last week, I'm having 2 kinds of problems.
1- Some 300 seconds timeout while making a 100 MB wordpress backup set (which makes a 30 MB ZIP file).
2- Restoring a backup always get me an "internal error 500' (even the backups I made weeks ago and were working then) NOTE: If I put the backup files on my server (unzip), the manual procedure works fine.
I told my provider that something must have changed in the last few days. He says he only sees timeouts in the logs.
Is there anything else I can tell him to help debugging ?
I love this plugin and use it often. And changing provider (which is perfect for everything else) is not really an option now.
Can there have been a recent php/Apache/Cpanel/... update that would cause this kind of problem ?
What can I tell my provider to help ?