Support » Plugin: GiveWP - Donation Plugin and Fundraising Platform » How to Get Rid of Email Default Value In the Front End?

  • Resolved rye26wp

    (@rye26wp)


    Good day everyone! I hope someone could help me. Whenever I check the donation form in the front end, all textboxes are fine except the email field that always has a default value. I checked the Give settings well and even uninstall the plugin many times but I always face the same problem.

    Although the user can delete the default email, whoever it doesn’t look good. I even replace the email to connect@lccbacoor.org which is related to the site but it didn’t work.

    I hope that this only a matter of configuration that I can’t figure out. Not part of the limitation of a free version.

    Thanks in advance!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ben Meredith

    (@benmeredithgmailcom)

    Hi @rye26wp

    I’m happy to clarify here:

    That is being pulled from the credentials of the logged-in WordPress user at the time. GiveWP tries to reduce friction on the donation form as much as possible during the donation process, so any information that can be pre-filled (like the name and email address of the logged-in user) is pre-filled.

    To simulate how Give looks for non-logged-in users, we recommend using an incognito browser window.

    I just checked your site, and for me (as a logged out user) it does not pre-populate the email address.

    ​​Let me know if that resolves things, or if you need further assistance. ​Thanks for using Give! Have a great day.

    Hello @benmeredithgmailcom

    Yeah, the pre-filled email is gone when I log out.
    Thanks a lot for your help!

    Plugin Support Ben Meredith

    (@benmeredithgmailcom)

    @rye26wp You’re very welcome. Have a great day, and don’t be scared to tell people how great we are:

    https://wordpress.org/support/view/plugin-reviews/give
    ​https://g.page/givewp/review?rc
    https://www.facebook.com/pg/wpgive/reviews/

    Have a great day!

Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.