Support » Fixing WordPress » How to fix white screen problem caused by theme,Zakra?

  • My website is showing a white screen which caused by a recent update version on the Zakra Pro. I received a message error details as follow. I was not able to access my dashboard/administration screen too. Can someone please advise me how to solve this problem? Thank you

    Error Details
    An error of type E_ERROR was caused in line 204 of the file /home/izenhair/public_html/wp-content/themes/zakra/inc/template-tags.php. Error message: Cannot redeclare zakra_get_post_id() (previously declared in /home/izenhair/public_html/wp-content/plugins/zakra-pro/includes/zakra-core-functions.php:209)

    • This topic was modified 1 week, 3 days ago by Jan Dembowski. Reason: Moved to Fixing WordPress, this is not an Everything else WordPress topic

    The page I need help with: [log in to see the link]

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  • Joy


    The volunteers here have no access to the code of premium themes. You need to ask the theme author in their support forum.

    Moderator Jan Dembowski


    Forum Moderator and Brute Squad

    For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

    As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

    Thread Starter izenhair


    Hi, I have contacted the developer and was told to update the Zakra pro latest version again. However, I am not able to access my dashboard/administration screen for the update even the recovery mode sent to me from wordpress. Please advise. Thank you.



    The recovery mode should work (it disables the code with the error so you can log in), and if there is a problem with that, please open a core ticket:

    To get going, use FTP or your host control panel’s File Manager to delete the theme’s folder. You can upload the new version of the theme in its place.

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