Support » Plugin: Ultimate Member – User Profile, User Registration, Login & Membership Plugin » How to fix profile information not showing

  • Resolved minmalist


    Hello, I am having a problem with the profile.
    The information that is asked in the registration form is not showing on the profile.
    Only one information is showing properly.

    All of the information is required.
    When I tested it, I couldn’t register without putting all of the information as it supposed to be. But after registering I go to Profile and the information is missing, except one information.

    If I edit my profile, then they start showing.

    It seems like the information is being discarded when sign-in.

    How can I fix this?

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Aswin Giri


    Hello @minmalist

    Can you please make sure you have set the field to display ‘everywhere’ like in this screenshot.

    Thread Starter minmalist


    I just checked it and they all have view everywhere…. in the both of the registration and profile forms.

    What else can be the problem…?

    • This reply was modified 2 weeks ago by minmalist.



    Post your UM Settings -> Install Info here in the Forum.

    Thread Starter minmalist


    Do I just copy and paste it here…?
    or is there a way to upload the downloaded file here…?




    Yes copy and paste the Install Info here in the Forum.

    Thread Starter minmalist


    ### Begin Install Info ###

    ## Please include this information when posting support requests ##

    — Site Info —

    Site URL:
    Home URL:
    Multisite: No

    — Hosting Provider —

    Host: DBH:, SRV:

    — User Browser —

    Platform: Windows
    Browser Name: Chrome
    Browser Version: 103.0.5060.134
    User Agent String: Mozilla/5.0 (Windows NT 10.0; Wi
    n64; x64) AppleWebKit/537.36 (KH
    TML, like Gecko) Chrome/103.0.50
    60.134 Safari/537.36 Edg/103.0.1

    —- Current User Details —

    Role: administrator

    — WordPress Configurations —

    Version: 6.0.1
    Language: en_US
    Permalink Structure: /%postname%/
    Active Theme: Blocksy Child
    Page On Front: 홈 (#850)
    Page For Posts: Post page (#2709)
    ABSPATH: /home/customer/www/
    All Posts/Pages: 43
    WP Remote Post: wp_remote_post() works
    WP_DEBUG: Disabled
    WP Table Prefix: Length: 4, Status: Acceptable
    Memory Limit: 40MB

    — UM Configurations —

    Version: 2.4.2
    Upgraded From: 2.4.1
    Current URL Method:
    Cache User Profile: Yes
    Generate Slugs on Directories: Yes
    Force UTF-8 Encoding: No
    JS/CSS Compression: No
    Port Forwarding in URL: No
    Exclude CSS/JS on Home: No

    — UM Pages Configuration —

    Password Reset:

    — UM Users Configuration —

    Default New User Role: subscriber
    Profile Permalink Base: user_login
    User Display Name: full_name
    Force Name to Uppercase: No
    Redirect author to profile: Yes
    Enable Members Directory: Yes
    Use Gravatars: No
    Require a strong password: On

    — UM Access Configuration —

    Panic Key:
    Global Site Access: Site accessible to Everyone
    Backend Login Screen for Guests: No
    Redirect to alternative login page:
    Backend Register Screen for Guests: No
    Redirect to alternative register page:
    Access Control widget for Admins only: No
    Enable the Reset Password Limit: Yes
    Reset Password Limit: 3Disable Reset Password Limit for Admins: No
    Blacklist Words: 7

    — UM Email Configurations —

    Mail appears from: Minibook
    Mail appears from address:
    Use HTML for E-mails: Yes
    Account Welcome Email: Yes
    Account Activation Email: No
    Pending Review Email: No
    Account Approved Email: No
    Account Rejected Email: No
    Account Deactivated Email: Yes
    Account Deleted Email: Yes
    Password Reset Email: Yes
    Password Changed Email: Yes

    — UM Total Users —

    All Users(5)

    — UM Roles —

    Administrator (administrator)
    Editor (editor)
    Author (author)
    Contributor (contributor)
    Subscriber (subscriber)
    Customer (customer)
    Shop manager (shop_manager)

    — UM Custom Templates —


    — UM Email HTML Templates —


    — Web Server Configurations —

    PHP Version: 7.4.30
    MySQL Version: 5.7.38
    Web Server Info: Apache

    — PHP Configurations —

    PHP Memory Limit: 768M
    PHP Upload Max Size: 256M
    PHP Post Max Size: 256M
    PHP Upload Max Filesize: 256M
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    PHP Arg Separator: &
    PHP Allow URL File Open: Yes

    — Web Server Extensions/Modules —

    FSOCKOPEN: Your server supports fsockopen.
    cURL: Your server supports cURL.
    SOAP Client: Your server has the SOAP Client enabled.
    SUHOSIN: Your server does not have SUHOSIN installed.
    GD Library: PHP GD library is installed on your web server.
    Mail: PHP mail function exist on your web server.
    Exif: PHP Exif library is installed on your web server.

    — Session Configurations —

    Session: Disabled
    Session Name: PHPSESSID
    Cookie Path: /
    Save Path: /tmp
    Use Cookies: On
    Use Only Cookies: Off

    — WordPress Active Plugins —

    Advanced Custom Fields: 5.12.3
    Advanced Post Queries: 1.0.15
    All in One SEO:
    Block Slider: 2.1.6
    Blocksy Companion: 1.8.44
    Category Ajax Filter: 2.6.4
    Category Posts Widget: 4.9.13
    CoBlocks: 2.24.2
    Ele Custom Skin: 3.1.6
    Elementor: 3.6.8
    Elementor Pro: 3.5.1
    Essential Addons for Elementor: 5.1.8
    Frontend Admin (for ACF): 3.7.11
    Google Analytics for WordPress by MonsterInsights: 8.7.0
    Google Listings and Ads: 2.0.2
    Gutentor – Gutenberg Blocks – Page Builder for Gutenberg Editor: 3.2.3
    JetFormBuilder: 2.1.2
    Jetpack: 11.1.2
    Kadence Blocks – Gutenberg Blocks for Page Builder Features: 2.4.13
    MC4WP: Mailchimp for WordPress: 4.8.7
    Nextend Social Login: 3.1.5
    OptinMonster: 2.8.1
    Otter – Page Builder Blocks & Extensions for Gutenberg: 2.0.9
    Polylang: 3.2.5
    Polylang Connect for Elementor: 2.3.0
    SiteGround Optimizer: 7.2.0
    SiteGround Security: 1.3.0
    Site Kit by Google: 1.79.1
    Stackable – Gutenberg Blocks: 3.4.2
    Sucuri Security – Auditing, Malware Scanner and Hardening: 1.8.32
    The Plus Addons for Block Editor: 1.3.1
    Ultimate Member: 2.4.2
    UpdraftPlus – Backup/Restore: 1.22.14
    WP ULike: 4.6.2

    ### End Install Info ###




    Your setting Memory Limit: 40MB

    Guidelines for Elementor is:

    WP Memory Limit
    WP Memory limit of 128 MB or greater (256 MB or higher is preferred)

    The UM Guide for increasing the WP Memory Limit:

    Plugin Support Ultimate Member Support


    Hey there!

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread by changing the Topic Status to ‘Not Resolved’ if any other questions come up and we’d be happy to help. 🙂


Viewing 8 replies - 1 through 8 (of 8 total)
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