Support » Everything else WordPress » How to find Gravatar account linked to profile

  • Resolved whatachamp

    (@whatachamp)



    I’m helping out on a sports club website (self-hosted WP site, not wordpressdotcom).
    The main administrator account has the top right profile picture/Gravatar showing a picture of someone who is unknown to everyone. I want to change it to the club’s logo.
    I have tried logging into Gravatar/resetting pw based on the main admin email. However no Gravatar account is associated with that email.
    What I think happened is the man in the photo set up the club’s website, linked the site’s admin email address on his own Gravtar account which is set with his own email (as an add-on gravatar email).
    I have contacted Gravatar and gone back and forth with the customer service however I’m not sure they understand the situation, and no far have provided no solution.
    Can I simply set up a new Gravatar account with the club’s email and try to reset the picture there? Or will it lock us out because the gravatar is already set under another account? Is there any way to track down the main account for the gravatar? Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
  • robinsongit

    (@robinsongit)

    try login with this mail on: https://gravatar.com

    whatachamp

    (@whatachamp)

    Yes I did that (see above). No Gravatar account exists for this email address.

    Moderator Samuel Wood (Otto)

    (@otto42)

    WordPress.org Admin

    If it shows a photo, then a gravatar does exist for that email address.

    Change the email address on the account to one that you control.

    Correct a gravatar picture DOES exist for this club email address.
    But I believe the reason gravatar is not allowing log in or password reset for this club email is because its not on a standalone account – its an add-on email for another ‘parent’ Gravatar account.
    Can I make a fresh gravatar account for the club email to override the one exisiting?

    Update on this – Gravatar were finally able to confirm that the email address for the club is actually linked to another ‘parent’ account. I have now been able to contact the person with hte main account and hopefully they will delete our email adress from their grvatar profile so we can set up a new account.

Viewing 5 replies - 1 through 5 (of 5 total)
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