Support » Plugin: Buoy » How to end an Alert

  • Resolved njantifa


    I’m new to both WordPress and Buoy so I apologize if this is a dumb question. I used a User (subscriber) to trigger an Alert sent to the Admin User and it went through (although the maps/video didn’t work. I was in firefox, so maybe that was the problem) but now the Alert is still active and I’m not sure how to stop it. Does it stop automatically? If so is there a way to end it sooner?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Meitar


    There’s no way to end an active incident; they will expire after a certain period (by default, after 48 hours). An admin can configure how long that timeframe is from the Buoy settings screen. See the Configuring Buoy documentation here.

    As for the maps not working, there are a number of things that could cause that. The most common problem is that your device simply doesn’t have Location services enabled. Turning your Location services off in your device is a good idea, generally, because it prevents apps from gathering information about your movements. However, if you want to tell an app (or a web app, like Buoy) where you are, you need to enable Location services.

    Another common reason why the maps might not work is if your Buoy does not use a secured connection. Browsers do not allow access to the Geolocation API for websites that are served over the unsecured HTTP instead of the secured HTTPS scheme, so if your Buoy is on a website available only over HTTP and not HTTPS (i.e., there is no lock icon in your browser address bar), then the mapping functionality will not work.

    There are a few other reasons why mapping might fail, but these are the most common.

    As for video, sadly the video provider we were integrating with (Jitsi Meet), recently changed APIs on their end, and we don’t have the people-power to stay ahead of these changes, so that integration broke down. There is a ticket for this issue in our issue tracker.

    Also, as an aside, if you continue to run into trouble and want to chat with someone who may be available to help closer to real-time, you are welcome to hop into the Buoy chat room here, where a bunch of the developers and core contributors hang out. 🙂

    Thanks so much! I might do that sometime!

    Another issue I’m having is deleting teams. When I select Move to Trash – Appy, it says that the team/teams have been moved to trash but they’re still there. I’ve tried removing all members and I get the same results.

    Plugin Author Meitar


    How many Teams does this user have? You can delete all but one Team. There’s currently a check in the software that makes sure a user’s last remaining Team cannot be deleted. (The user interface for this is awful, though, as you’re finding out, and needs to be improved.)

    Also, consider posting unrelated questions in their own threads on this forum. One topic per thread; only followup questions directly related to the original question should be posted as a “reply” to an existing posting. Writing posts that way makes it much easier for future readers to find the information they’re looking for. Thanks! 🙂

    • This reply was modified 3 years, 8 months ago by Meitar. Reason: Advice for future posting
    • This reply was modified 3 years, 8 months ago by Meitar.

    My mistake. Will do in the future.

    I have two teams and I’ve tried just deleting one. I created the second team to test it, thinking exactly that, that there must be a 1 team minimum. It’s not a huge problem right now. I can just ignore or rename them with different members. Just wanted to make sure I wasn’t doing something obviously wrong.

    Plugin Author Meitar


    If that’s so, then it’s a bug, and you should report it; here’s how.

Viewing 6 replies - 1 through 6 (of 6 total)
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