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[resolved] How to do a Refund? (4 posts)

  1. Yael K. Miller
    Member
    Posted 2 years ago #

    How do I refund someone? PayPal was the payment used.

    http://wordpress.org/extend/plugins/easy-digital-downloads/

  2. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 2 years ago #

    First locate the payment in Downloads > Payment History. Once you do that, click "View Details" and look for "PayPal Transaction ID". Copy the ID and then log into your PayPal account and go to the Advanced Transaction search. You will be able to search by transaction ID.

    Once the refund is processed, the payment should be automatically marked as "refunded" in EDD, but if it is not, click on "Edit" then change the status to "refunded".

  3. Yael K. Miller
    Member
    Posted 2 years ago #

    Thanks.

  4. Pippin Williamson
    Pippin's Plugins and Plugin Reviewer
    Plugin Author

    Posted 2 years ago #

    Glad to help :)

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