Support » Plugin: Sequential Order Number for WooCommerce » How to display correct order number in email templates

  • Resolved freshbaby

    (@freshbaby)


    Hi, I’m using the Sequential Order Number plugin. The new order number is displayed correctly in My Account > Order Details, however shows the default Woocommerce Order Number in all of the emails. Is there an easy way to correct this in the emails?

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  • Plugin Author webtoffee

    (@webtoffee)

    Hi @freshbaby,

    Thanks for reaching out to us. Are you using any plugins to customize the WooCommerce order mails? If yes, kindly share the details for a better understanding.

    Thread Starter freshbaby

    (@freshbaby)

    I have a plugin for Request Quote to bypass the payment options, but the quote email templates still use the order_number formatting. I even tried copying and pasting the template code from the default Woocommerce New Order email. The correct quote number will display in one place, but not in the email subject line or the header. You can see an example here https://development.freshbaby.com/wp-content/uploads/Screen-Shot-2022-01-27-at-5.41.27-AM.png

    Plugin Author webtoffee

    (@webtoffee)

    Hi @freshbaby,

    Thank you for sharing the information. According to our understanding, these emails are generated by the third-party plugin you use. Unfortunately, this cannot be fixed at our end. We suggest you contact the plugin vendor from your side to fix the issue. Thanks for understanding.

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