How to disable creating tickets for users (only admin can create new ticket)

  • Resolved jszloch

    (@jszloch)


    2 years, 10 months ago

    We would like only administrators to be able to create new tickets. Users can only see them (cannot create a new ticket) – is it possible with the SupportCandy plugin?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Nikhil G

    (@nsgawli)

    2 years, 10 months ago

    Hello,

    Please go to Support > Settings > General > Allow to create new tickets and select Administrator and uncheck other roles.

    Thread Starter jszloch

    (@jszloch)

    2 years, 10 months ago

    Hi, I am using the free version of the plugin and unfortunately I do not see this option. Is it because I have the free versions?

    Plugin Contributor Nikhil G

    (@nsgawli)

    2 years, 10 months ago

    Hello,

    This feature is available in the free version. Which version you are using? This feature is added in 2.1.9 version.

    Thread Starter jszloch

    (@jszloch)

    2 years, 10 months ago

    Thanks, update help – Now I can do that 🙂

Viewing 4 replies - 1 through 4 (of 4 total)
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