Hi @enumis ,
Thanks for reaching out. Could you share a screenshot of the product in Google Merchant Center that you are trying to delete?
Usually, all products synced via Google For WooCommerce have the GLA ID along with the WooCommerce product ID. Given this ID isn’t present, it’s possible that this product wasn’t synced by Google For WooCommerce. That said, based on the source of the product in the Google Merchant Center, we can deduce how this product was synced and attempt to prevent it from syncing and then delete it.
Did you have other plugins sync products to Google Merchant Center in the past? Could this product be reminiscent of that sync?
Thread Starter
enumis
(@enumis)
Thank you for your message.
what I did:
- Add few products on my site.
- Sync
- restore backup, which doesn’t have those products.
- sync
- Those products are in a Merchant Center and can not be deleted.
no, I didn’t sync with other plugins.
I can not sync them, since they don’t exist on my site. I can not delete them from a Merch Center, since it is impossible.
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This reply was modified 11 months, 1 week ago by
enumis.
Hi @enumis,
To better understand your situation, could it be that the previous version of your site contained products that aren’t included in this backup? If the backup was synced and restored, those products may no longer exist in your current setup.
Could you also go to your Google Merchant Center and take a full screenshot of the products listed there — making sure all rows are visible? This will help us confirm whether the sync was done through this plugin.
On your site, please also navigate to WooCommerce > Status > Get system report, click Copy for support, then paste the content into Pastebin or gist.github.com and share the link with us.
We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.
We’d really appreciate if you could take a moment to leave us a review: https://wordpress.org/support/plugin/google-listings-and-ads/reviews/
