Support » Plugin: PW WooCommerce Gift Cards » How to delete a fraudulent gift card purchase?

  • Resolved davefineleather


    Hey all,

    There was a fraudulent gift card purchase through our store for a PW Gift card. Paypal is handling the refund – we just need to get the order out of our system without initiating a further refund or sending a gift card code to the recipient.

    What’s the best way to do this?

    The order is currently in Processing – thus, no gift card code has been created. Should we just mark the order as cancelled? This would NOT initiate a refund on our end, correct?

    Thanks for your help!

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