Support » Plugin: Rock The Slackbot » How to debug if nothing happens on a new post?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Rachel Cherry

    (@bamadesigner)

    Hi! Sorry for the delayed response. I didn’t realize the forum had a new post.

    Hmm. Are you receiving other Slack notifications but only not receiving when a new post is created?

    Thread Starter mohanzhang

    (@mohanzhang)

    Ah, no problem. I’m glad you responded 🙂

    So I am fairly certain that I am understand webhooks in general since I use them extensively with custom software. Since this is all in the same slack team, I suspect it must be my WP or RTS plugin config.

    I found the “Exclude Post Types From Notifications” setting to be somewhat ambiguous – I took checked boxes to mean _exclude_, so I left them unchecked. But just to make sure, I also checked everything as well, but still no action, unfortunately.

    Do the errors from RTS go somewhere that I can look up?

    Thanks!

    Plugin Author Rachel Cherry

    (@bamadesigner)

    At this time, if the plugin gets an error from Slack it will send an email to the administrator email stored in WordPress settings. Other than that, it doesn’t store the errors anywhere.

    Are you getting no notification action at all? Or are you getting Slack notifications but not about posts?

    Thread Starter mohanzhang

    (@mohanzhang)

    Yeah, so I checked with the owner of our previous admin email (I have usurped that role of as today), but he reports no emails from RTS.

    We are not seeing any notifications from RTS at all. I don’t know if it matters, but we are hosted on WPEngine?

    Plugin Author Rachel Cherry

    (@bamadesigner)

    I’m working on an update to the plugin that will let you test the webhook URL. This might help us make sure your webhook works to begin with.

    Thread Starter mohanzhang

    (@mohanzhang)

    Yes that would definitely be very helpful. Thanks!

    Plugin Author Rachel Cherry

    (@bamadesigner)

    Hi! I just pushed out version 1.1.1 which has a webhook test if you’re still having issues. Thanks!

    Thread Starter mohanzhang

    (@mohanzhang)

    Thanks Rachel!! The webhook test made it real easy to figure what was going on. Apparently I had to specify the channel name in the settings even though it was the same default channel as the webhook settings on slack’s side.

    Plugin Author Rachel Cherry

    (@bamadesigner)

    I believe I also fixed a bug from the previous version so now you don’t HAVE to include the channel anymore that, if you leave it blank, it will use the default channel.

    Glad everything is working!

Viewing 9 replies - 1 through 9 (of 9 total)
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