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  • Hi Sohag

    This is Mike from the ClickDesk Team.

    For you to change the transition effect of the chat box. Please login to my.clickdesk.com with your registered/admin ClickDesk account. Once you are logged in to your ClickDesk Dashboard, click on Live Chat tab which is on the top right hand side next to Helpdesk and Social Tab.

    Once you are in the Live chat tab, make sure you are under UI and Themes tab. Over here on the right hand side you will see the following tabs – Color Theme, Online Bar, Offline Bar and White Label. Click on Online Bar you will find transition effect and select fade through. Make sure you save your changes. If you want the chat widget to fade through even when offline you can click on the offline bar and select this. Direct link – https://my.clickdesk.com/#ui

    Do feel free to get back to me directly on mike@clickdesk.com if you have further questions.

    Thanks

    [ Signature moderated ]

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