Support » Plugin: WordPress Gallery Plugin - NextGEN Gallery » How to add images using iPad

  • Resolved todindiana


    I’m using WP version 5.2.1, using the “classic” editor (not Gutenberg), NextGen free version 3.2.4, working on an iPad iOS 12.3.1.

    I have tried and failed to successfully create a basic gallery on a Page post. The major roadblock is not finding a means of accessing the WP Media Library in order to add images. I cannot add images! I’ve reviewed your videos, I’ve read the documentation, and these point to options and butons to click that don’t exist on my panel.

    The only potential way of inserting images is by accessing the “Gallery” tab in the WP menubar at the top, which includes “Overview”, “Add Gallery/Images”, “Manage Galleries.” when I click the Add Gallery/Images tab, I get an error message “Sorry, you are not allowed to access this page.” 🤷🏻‍♂️ 🤷🏻‍♂️

    Any tips or helpful instructions would be greatly appreciated, and might encourage me to buy the pro version.

    Many thanks,


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  • Plugin Support mihai-imagely


    Hi @todindiana !

    We are currently intentionally blocking the image upload feature for the mobile and tablets since the version of plupload script that we are using isn’t correctly working for the mobile devices. You should be able to upload new images and to create galleries from your PC, laptop, or Mac device.

    Thanks for your understanding

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