How recover the ast shipment tracking folder in uploads

  • Resolved lovebeans

    (@lovebeans)


    1 year ago

    Hi, Team

    I accidently deleted the subfolder ast shipment tracking in uploads folder. I believe there are a lot of images in there. Now under the shipping carriers table in the plugin dashboard, all the images for the carriers are gone and the carrier images like TNT in the email sent to the customer for tracking are gone as well.

    Because I did back it up before deleting this subfolder, how do I recover it? I have tried to download the latest version, uploaded, and reinstall, the problem still exists.

    Please advise

    Thank you
    Michael

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author gaurav1092

    (@gaurav1092)

    1 year ago

    Hi @lovebeans,

    Please sync the shipping carriers, which will recreate the folder and restore all the carrier logos.

    🔄 Follow this guide to sync the carriers:
    https://docs.zorem.com/docs/ast-pro/shipping-carriers/sync-the-shipping-providers/

    Best Regards,
    Gaurav

    Thread Starter lovebeans

    (@lovebeans)

    1 year ago

    Many thanks, mate. All perfect now!

    Plugin Author gaurav1092

    (@gaurav1092)

    1 year ago

    Great to hear everything’s working now!

    If you’re happy with the plugin, we’d really appreciate it if you could leave us a quick review:
    👉 Leave a review

    Thanks for your support!

    Thread Starter lovebeans

    (@lovebeans)

    1 year ago

    And also your team needs to update the document, mate. The “Syn carrier” option is now hiding under the vertical 3 dots. That is why I did not find out and have to ask your help.

    Plugin Author gaurav1092

    (@gaurav1092)

    1 year ago

    Thanks for the feedback, mate — really appreciate it!

    You’re right, the “Sync Carriers” option is now tucked under the three-dot menu, and we’ll update the documentation to reflect that change so it’s clearer for everyone moving forward.

    Glad it’s all sorted now! Let us know if you need anything else.

    Thread Starter lovebeans

    (@lovebeans)

    1 year ago

    Five star is done, mateeee. This ticket is resolved!

    Plugin Author gaurav1092

    (@gaurav1092)

    1 year ago

    Legend! 🙌 Thanks so much for the 5-star review, mate — really appreciate it.

    If you ever need anything else, you know where to find us. Cheers! 🎉

Viewing 7 replies - 1 through 7 (of 7 total)

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