Support » Plugin: Jetpack by WordPress.com » How long Photon file going to update?

  • Resolved jiraz

    (@jiraz)


    I just used ShortPixel to optimized images. (about 2,000 images)
    and after Photon optimized (again), it looks like too much optimized.
    All the images are too distorted, so I decide to stop using that plugin

    Then I restoring all the image to original files.

    Just want to know
    1. how long is that Photon going to get the new files?
    2. Is it any way to clear all images that cached on my site?

    Thanks.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor James Huff

    (@macmanx)

    Volunteer Moderator

    Currently, you images are cached forever: https://jetpack.com/support/site-accelerator/#limitations

    The only way to replace them in Photon is to either:

    1. Re-upload them with a different file name.
    2. Contact us at https://jetpack.com/contact-support/?rel=support with the specific image URLs you want to be purged from our cache.

    jiraz

    (@jiraz)

    Thank you @macmanx

    I’m afraid it is more than 50,000 images
    It’s a nightmare to tell by single URLs.

    Could I contact to clear all in the domain?

    Thanks

    Plugin Contributor James Huff

    (@macmanx)

    Volunteer Moderator

    No, we would need to know all of the image URLs at https://jetpack.com/contact-support/?rel=support

    We can bulk-clear a whole list, but we’ll still need the list.

    jiraz

    (@jiraz)

    By the way, I was contacted with your suggested URL already.
    To ask for help on this issue.

    Thank you
    and have a nice day.

    jiraz

    (@jiraz)

    @macmanx

    Do you have any tools,
    to list the whole those image URLs?

    Thanks

    Plugin Contributor James Huff

    (@macmanx)

    Volunteer Moderator

    I’m not aware of any, but judging by the size of some of the lists we get, there probably is some way to scrape the site for wp.com URLs.

    Our email support team will get back to you as soon as they can, and since they handle these requests often, I bet they’ll probably have a better idea.

    jiraz

    (@jiraz)

    Thank you @macmanx

Viewing 7 replies - 1 through 7 (of 7 total)
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