Support » Plugin: WP ERP - HR, CRM & Accounting Solution For WordPress » How does the Inbound Email work?

  • Resolved awijasa

    (@awijasa)


    Hello,

    On Dashboard > CRM or /wp-admin/admin.php?page=erp-sales, There is a widget called Total Inbound Emails. In my case, it stays at 0. How can I get it to increment?

    Is it counting the replies to emails that I sent through CRM > Contacts > Click a Contact name > Email?

    I set up the IMAP email and the test was successful. However, it seems like replies to the emails I sent through WP ERP CRM are not being counted or tracked as inbound emails.

    Please let me know what you think.

    Thanks,

    @awijasa

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor shawon786

    (@shawon786)

    @awijasa,

    Actually, this widget is a counter for total inbound emails (incoming) which have not been responded to.

    Thanks 🙂

    awijasa

    (@awijasa)

    Ah ok! So, that means the Total Inbound Emails is the number of unread emails in the IMAP Inbox that I set up on WP ERP > ERP Settings > Emails.

    Am I understanding this correctly?

    Thanks,

    @awijasa

    Plugin Contributor shawon786

    (@shawon786)

    @awijasa,

    You are right.

    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)
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