Title: How does Support/tech support work (Pro Lifetime)
Last modified: June 18, 2018

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# How does Support/tech support work (Pro Lifetime)

 *  Resolved [universaldesignz](https://wordpress.org/support/users/universaldesignz/)
 * (@universaldesignz)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/how-does-support-tech-support-work-pro-lifetime/)
 * 1. How does your support/tech support/SLA work, that is very important. Also 
   if it’s included in the Pro Lifetime.
    2. Is Brizy GDPR complaint? 3. I can’t
   even find a way to communicate with them via email. The only way to get in touch
   with them is typical chat, which only works via logging into FB (I would NOT 
   EXPECT to do, Hard to trust FB).
 * I look forward to your response.
 * Kindest Regards
    Jay
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fhow-does-support-tech-support-work-pro-lifetime%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Sergiu Bagrin](https://wordpress.org/support/users/roxigo/)
 * (@roxigo)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/how-does-support-tech-support-work-pro-lifetime/#post-10421116)
 * Hi Jay,
 * A: Brizy is build by ThemeFuse team
    We sold a lot of wp themes in last 10 years
   in themefuse, themeforest and other marketplaces Themefuse on Themeforest: 4.5
   from 2623 ratings [https://themeforest.net/user/themefuse](https://themeforest.net/user/themefuse)
   Q: 2. Is Brizy GDPR complaint? A: This is a difficult question What means GDPR?
   Google fonts can be used remote or it is needed to upload locally? Q: 3. I can’t
   even find a way to communicate with them via email. The only way to get in touch
   with them is typical chat, which only works via logging into FB (I would NOT 
   EXPECT to do, Hard to trust FB). We have a lot of messages here in the chat
 * Sergiu
 *  Thread Starter [universaldesignz](https://wordpress.org/support/users/universaldesignz/)
 * (@universaldesignz)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/how-does-support-tech-support-work-pro-lifetime/#post-10421205)
 * Hi Sergiu I hope you have seen my email with a response that I sent you yesterday.
 * “Hi Sergiu appreciate for your response,
 * Q: 1. How does your support/tech support/SLA work, that is very important. Also
   if it’s included in the Pro Lifetime.
    A: Brizy is build by ThemeFuse team. We
   sold a lot of wp themes in last 10 years in themefuse, themeforest and other 
   marketplaces. Themefuse on Themeforest: 4.5 from 2623 ratings [https://themeforest.net/user/themefuse](https://themeforest.net/user/themefuse):
   1 ::: That’s nice to know. But is the support/tech support included with the 
   pro life? What is the SLA? As this is absolutely essential for me to be assured.
 * Q: 2. Is Brizy GDPR complaint?
    A: This is a difficult question What means GDPR?
   Google fonts can be used remote or it is needed to upload locally? :2 ::: There
   are number of things that you will have to check UK/EU General Data Protection
   Regulation (GDPR) I can only highlight few things (example do you or the theme
   builder set any cookies, collect any PII, google fonts, FA etc.).
 * Q: 3. I can’t even find a way to communicate with them via email. The only way
   to get in touch with them is typical chat, which only works via logging into 
   FB (I would NOT EXPECT to do, Hard to trust FB).
    A: We have a lot of messages
   here in the chat :3 ::: Do you have an support email address and ticketing system?”
 * Not everyone trust facebook after so many riff-raff caused by them.
 * Kindest Regards
    Jay
 *  Thread Starter [universaldesignz](https://wordpress.org/support/users/universaldesignz/)
 * (@universaldesignz)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/how-does-support-tech-support-work-pro-lifetime/#post-10425660)
 * I don’t understand why has this been marked as resolved and I have had no response
   on my email or on here. This is bad losing faith already in Brizy.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘How does Support/tech support work (Pro Lifetime)’ is closed to new replies.

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## Tags

 * [GDRP](https://wordpress.org/support/topic-tag/gdrp/)
 * [sla](https://wordpress.org/support/topic-tag/sla/)

 * 3 replies
 * 2 participants
 * Last reply from: [universaldesignz](https://wordpress.org/support/users/universaldesignz/)
 * Last activity: [7 years, 10 months ago](https://wordpress.org/support/topic/how-does-support-tech-support-work-pro-lifetime/#post-10425660)
 * Status: resolved