Support » Plugin: Donation Form Block for Stripe » How do I use the ideal option?

  • Resolved reinlalala

    (@reinlalala)


    Hello, in the product description you say I would be able to use bank redirects like ideal with this plugin, but I can’t seem to activate this option. Could you please advice on how to do this?

    • This topic was modified 2 months, 3 weeks ago by reinlalala.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Devin Walker

    (@dlocc)

    Hi @reinlalala – If you have it enabled in Stripe then it will display for users if they are in a location that supports the payment option.

    iDeal for instance is mainly The Netherlands. So, if you’re testing in that location you should see it if enabled in Stripe.

    See how to enable different payment methods in Stripe here: https://support.stripe.com/questions/activate-a-new-payment-method#:~:text=You%20can%20view%20a%20list,addendum%20to%20our%20Services%20Agreement.

    Please let me know if you have anymore questions! I hope this helps 🙂

    Thread Starter reinlalala

    (@reinlalala)

    Hi @dlocc, thanks a lot for your reply! I immediately doublechecked this, but I already have iDEAL activated and am testing from the Netherlands indeed. Currency is set to EUR as well, so that can’t be the problem. Strangely enough, I only see the cards and google pay options in my form, but even when the google pay option is deactivated in stripe. Clearing browser cache and switching computers altogether did not do the trick either… Can you think of anything else to try?

    Thanks for helping out Devin!

    Plugin Author Devin Walker

    (@dlocc)

    Hey @reinlalala this doesn’t sound like the functionality Stripe should be showing. You should definitely be seeing the iDEAL payment gateway with your location and settings. Let me see if I can get some answers from Stripe and get back to you.

    The only other thing I can think of is to tell Stripe to always show the specific gateways you want regardless of locale. This isn’t ideal though and would require a code change that isn’t easy to make on your end.

    I’ll be out of country for about a week but when I get back I’m going to investigate this and see if I can get some answers from Stripe.

    Thread Starter reinlalala

    (@reinlalala)

    Hello Devin,

    Thanks for checking, and take it easy! In the meantime I have found a different plugin that does the trick (called donorbox), but it would be nice to be able to use Give for this!

    Thanks a lot, and have a good trip.

    Cheers,
    Rein

    Plugin Author Devin Walker

    (@dlocc)

    Hi @reinlalala – I just made an update to the Stripe integration (on the Stripe side) that should now make iDEAL and whatever other gateways chosen in Stripe to display properly.

    If you’re still wanting to give it a go, try it out! Should be working fine now 🙂

    Thanks for reporting this issue.

    Thread Starter reinlalala

    (@reinlalala)

    Hi Devin,

    Amazing, you fixed it! Works like a charm now. Thanks a lot for your swift action here, nice to see this support channel works 🙂 Keep up the good work!

    Kind regards,
    Rein

    Plugin Author Devin Walker

    (@dlocc)

    @reinlalala – glad to hear it! Thanks again for reporting the issue 🙂

Viewing 7 replies - 1 through 7 (of 7 total)
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