• Resolved tommcgee

    (@tommcgee)


    The cert has expired and my provider is being realllllyyyyy slow with support. They don’t offer cpanel management of certs, so I need their tech people to do it. In the meantime I’d really rather not have my users need to click through a bunch of warnings.

Viewing 3 replies - 1 through 3 (of 3 total)
  • @tommcgee All you need to do is deactivate the plugin and your website will be http instead of https.

    @tommcgee I recently had this problem and here are a couple of things I noticed:
    1. Reproducing your issue, deactivating the plugin did not revert the http->https forwarding.
    2. While cert was expired, clicking to download the acme-challenge files encountered the expired cert screen and burns the acme-challenge file so that verification of it errors. I believe this is because SSL Zen changes the expected file to verify when the page reloads.
    3. After burning an acme-challenge file, the DNS check also fails with non-descriptive error text, “error.”
    4. There is no obvious setting to disable http->https forwarding when an admin is in this burned state described above.
    5. Here’s a fix: Disable then re-enable the plugin. Your acme-challenge will be un-burned. Critical: When you go to download the challenge files click “Open in a new tab” so that you are not forced to refresh the SSL Zen page. Upload the verification files per normal and click the SSL Zen verify button – it works!
    6. Alternate fix: As you mention, wait for your site’s tech support to restore a backup, etc.

    The above happened to me in connection with SSL Zen v2.0.3, free plan, with WP v5.4.1

    I now notice http -> https forwarding has stopped once I execute fix in step 5 above and reach the Install Certificate stage of SSL Zen. This may be coincidence – it might be that GoDaddy has just now successfully reverted the forwarding.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘How do I turn this thing off?’ is closed to new replies.