• Resolved Anonymous User 18819390

    (@anonymized-18819390)


    I use Cloudways with Cloudflare enterprise addon. What setting do I change or do I need to ask support to change them?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    Hello @tomster999,

    Thanks for your message.

    Did you see any message in the plugin settings after installing the plugin?

    Best,
    Mateusz

    Thread Starter Anonymous User 18819390

    (@anonymized-18819390)

    Yes the one below

    Requests to images are processed by Nginx server bypassing Apache. Please log in to your hosting control panel, go to management of this website and try to find one of the following settings:
    
    - for SiteGround hosting click "Site Tools" button on the websites list -> click "Speed" and "Caching" tab -> find "Nginx Direct Delivery" section
    - "Nginx Direct Delivery", "Nginx Caching" or similar in the section related to Speed or Caching
    - "Smart static files processing", "Serve static files directly by Nginx" or similar in the section related to Apache and Nginx configuration
    
    If you have any of the above settings active, you must disable them for current website. Wait a few moments after saving the changes. Optionally, instead of disabling this setting you can remove the following extensions from the list of saved to the cache: .jpg, .jpeg, .png, .gif and .webp.
    
    In case of problems with finding such settings, please contact your hosting support.
    
    ---
    
    Error codes: bypassing_apache
    Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    @tomster999 You have the information described in the error message. Have you tried to find these settings in the hosting settings panel?

    This may help you:

    https://support.cloudways.com/en/articles/5799334-how-to-use-and-serve-webp-images-in-wordpress

    Step #2 — Enable WebP Redirection – might be what you need. We use Cloudways and this plugin and this step is what worked for us.

    Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    @tomster999 Did you find these settings as described above?

    @eimpacteric Thank you very much for your commitment.

    Thread Starter Anonymous User 18819390

    (@anonymized-18819390)

    Yes, thanks.

Viewing 6 replies - 1 through 6 (of 6 total)
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