Hello,
I can’t reproduce this issue when using Nimble Builder in pages that include a Customizr theme slider.
I would recommend to follow the usual troubleshooting steps :
- Use the latest software versions : make sure the Nimble Builder and your theme are up to date.
- Cache plugin : if you are using a server cache or cache plugin, please clear it’s cache content and disable caching via it’s settings.
- Browser : clear your browser’s cache / history
- Check for plugin conflict : deactivate all of your plugins. If it fixes the issue, re-activate your plugins one by one, until you identify the plugin in conflict.
It helps if you include your system infos when creating your topic. You’ll find them under Dashboard > Plugins > System Infos ( when the Nimble Builder plugin is active ).
Thanks
Thread Starter
mdugre
(@mdugre)
Tried all of that Nicolas and I still can’t get my slider to show. In the mean time, here’s my system info.
### Begin System Infos (Generated 2019-04-23 19:36:06) ###
———— SITE INFO
Site URL: http://www.datatelcom.com
Home URL: http://www.datatelcom.com
Multisite: No
———— USER BROWSER
Platform: Windows
Browser Name: Firefox
Browser Version: 66.0
———— WORDPRESS CONFIG
WP Version: 5.1.1
Language: en_CA
Permalink Structure: /%postname%/
Active Theme: Customizr Child 1.0.0
Parent Theme: Customizr 4.1.37
Show On Front: page
Page On Front: Home <meta name=”google-site-verification” content=”DgVJ3pxzZvE4_0tJdQX4v19nafLXPOoooWQP5yekElI” /> (#2117)
Page For Posts: BLOG (#3287)
ABSPATH: /nfsvol-b/43/51943/datatelcom.com/nic_wordpress/
WP_DEBUG: Disabled
WP Memory Limit: 40MB
———— NIMBLE CONFIGURATION
Version: 1.7.0
Upgraded From: 1.6.7
Started With: 1.1.9
———— WP ACTIVE PLUGINS
Broken Link Checker: 1.11.8
Easy Google Fonts: 1.4.4
MaxButtons: 7.9
Nimble Page Builder: 1.7.0
Polylang: 2.5.3
Sassy Social Share: 3.2.21
Smush: 3.2.0.1
TinyMCE Advanced: 5.1.0
Title Remover: 1.2
VFB Pro: 3.3.9
VFB Pro – Form Designer: 2.0.5
Wordfence Security: 7.2.5
WP Fastest Cache: 0.8.9.2
Yoast SEO Premium: 11.0
———— WP INACTIVE PLUGINS
WP Edit Pro: 3.6
———— WEBSERVER CONFIG
PHP Version: 7.2.8
MySQL Version: 5.1.66
Webserver Info: Apache/2.4.33 (Amazon)
Writing Permissions: OK
———— PHP CONFIG
Memory Limit: 256M
Upload Max Size: 2M
Post Max Size: 8M
Upload Max Filesize: 2M
Time Limit: 30
Max Input Vars: 1000
Display Errors: N/A
PHP Arg Separator: &
PHP Allow URL File Open: 1
### End System Infos ###
Have you tried to activate the main theme instead of the child one ?
Can you point me to a page where the slider stopped working ?
Thanks
Thread Starter
mdugre
(@mdugre)
Hello Nicolas,
Yes I tried the main theme. Problem persists.
In the Nimble site wide options, I just reverted to the active theme header and footer and it’s back to the way it was with slider showing.
If you go to datatelcom.com/home, you’ll see it now has the slider. I use the same one on all pages right now.
As soon as I chose the Nimble site wide header and footer, which is still a beta I gather (says it right in the text), it’s gone.
Cheers,
Marc
Ah ok. Yes makes sense thanks.
Thread Starter
mdugre
(@mdugre)
Any plan on having the ability to use sliders with Nimble builder?
You can use Nimble Builder without any problems but the Customizr slider will work only when using the Customizr theme header, not when using the Nimble Builder header.
Thread Starter
mdugre
(@mdugre)
OK. Thank-you for all your assistance.
Marc