Title: How Do I complain Last modified: August 22, 2016 --- # How Do I complain * Resolved [JohnnyLavish](https://wordpress.org/support/users/johnnylavish/) * (@johnnylavish) * [11 years, 5 months ago](https://wordpress.org/support/topic/how-do-i-complain/) * Whilst I understand and accept support staff are volunteers. Nonetheless the support I have received regarding my issue about importing my .com xml export file into my new .org site was been very substandard. * The site I am transferring is the culmination of 2 years of hard work that involves writing, promoting, and money to transfer to .org. * Given the international reputation of WordPress as being a leader in blogging, the length of time WordPress has been around and given transferring to .org to. com is fairly common I would expect a large knowledge base on issues associated with importing an xml file from .com to .org. * It is my hope someone from WordPress will contact me regarding how to complain and provide me with a realistic solution to my isuse. * Finally it is my hope WordPress will do a better job screening the volunteers to ensure they have technical knowledge including coding knowledge, database knowledge, and network knowledge. Also it is my hope WordPress will improve their documentation on transferring from .com to .org to discuss common issues that may be encountered and how to solve them. Viewing 9 replies - 1 through 9 (of 9 total) * [Miroslav Glavić](https://wordpress.org/support/users/miroslavglavic/) * (@miroslavglavic) * [11 years, 5 months ago](https://wordpress.org/support/topic/how-do-i-complain/#post-5566215) * 1) I don’t think WordPress will contact you. 2) We are all volunteers, this is a forum, we all register and give our opinions to problems, to most problems, there are many ways to solve them. 3) There is no “minimum knowledge” to be an user on these forums. I am knowledgeable on something and nothing on others, no one is an “expert” on everything. 4) There is a reason why you are told to BACK UP whenever you update things or do hard coding in situations like this. 5) Since you are getting WordPress for FREE…support is FREE, if you want something specific, you could…you know…hire someone to fix your site: [jobs.wordpress.net](http://jobs.wordpress.net) * No one here has to answer your posts, technically speaking. If things didn’t work out with someone helping you out, someone else can help you out. * [Andrew Nevins](https://wordpress.org/support/users/anevins/) * (@anevins) * WCLDN 2018 Contributor | Volunteer support * [11 years, 5 months ago](https://wordpress.org/support/topic/how-do-i-complain/#post-5566224) * > Finally it is my hope WordPress will do a better job screening the volunteers > to ensure they have technical knowledge including coding knowledge, database > knowledge, and network knowledge. * I don’t think you understand quite the difference between WordPress.com and . org. WordPress.com is an actual organisation with staff, and they support the WordPress.com software (completely different from WordPress self-hosted sotware). WordPress.org is just a central point where the community come together to support/ maintain the self-hosted WordPress software. The WordPress project on WordPress. org was started by Matt (owner of WordPress.com), and then it was made open to the community. This means that there is no organisation that owns it any more. It is an open-source project. * > . Also it is my hope WordPress will improve their documentation on transferring > from .com to .org to discuss common issues that may be encountered and how > to solve them. * See: [http://en.support.wordpress.com/moving-a-blog/](http://en.support.wordpress.com/moving-a-blog/) * [Andrew Nevins](https://wordpress.org/support/users/anevins/) * (@anevins) * WCLDN 2018 Contributor | Volunteer support * [11 years, 5 months ago](https://wordpress.org/support/topic/how-do-i-complain/#post-5566225) * Like with any volunteer-driven service, if you’re ready to criticise you should also be ready to pick up a mop and bucket and help improve it (start replying to other people’s threads): * There are many topics that don’t even receive a reply: [https://wordpress.org/support/view/no-replies](https://wordpress.org/support/view/no-replies) * Be very grateful for the ones that do reply and don’t insult the people who are responding. * [leejosepho](https://wordpress.org/support/users/leejosepho/) * (@leejosepho) * [11 years, 5 months ago](https://wordpress.org/support/topic/how-do-i-complain/#post-5566228) * > I would expect a large knowledge base on issues associated with importing an > xml file from .com to .org. * This is about as big as it gets: [https://www.google.com/search?q=how+to+import+an+xml+file+from+wordpress.com+to+wordpress.org](https://www.google.com/search?q=how+to+import+an+xml+file+from+wordpress.com+to+wordpress.org) * > It is my hope someone from WordPress will contact me regarding how to complain > and provide me with a realistic solution to my issue. * Welcome to these community-driven forums, and it is with all respect that I let you know there is virtually no chance of anything like that ever happening. * > …it is my hope WordPress will do a better job screening the volunteers to ensure > they have technical knowledge including coding knowledge, database knowledge, > and network knowledge. * You venture to say that after having registered here just three days ago?! I spend a *lot* of time on these forums, and you could not have possibly in that amount of time observed more than a very-small percentage of the overall number people, including myself, voluntarily offering contributions here. And as to screening anyone, that would only relate to the few here who happen to have special buttons for moderation. * > Also it is my hope WordPress will improve their documentation on transferring > from .com to .org to discuss common issues that may be encountered and how > to solve them. * Since wordpress.org is a hosted website that does not host any other websites, you might find a better perspective helpful here. Transferring from wordpress. com to any other host can at times be a complicated process (especially if doing that on your own) because of how wordpress.com handles certain things, and how anything at all might be done at wordpress.com is completely out-of-reach for wordpress.org. WordPress.com has a paid service that can do that, and many receiving hosts also offer various types and levels help or support there. But beyond that, about the best and the most you will ever find here in these wordpress.org community support forums is the shared experience of others who have been through what you are trying to do. * Welcome to the world of self-hosted WordPressing. * Moderator [Marius L. J.](https://wordpress.org/support/users/clorith/) * (@clorith) * [11 years, 5 months ago](https://wordpress.org/support/topic/how-do-i-complain/#post-5566234) * Hi, * Just a heads up that threads like this often result in frustration on both ends, and although we encourage discussions of problems that arise within the community be aware that if it does get to a point where it’s just negativity and anger going back and forth, we will have to close the thread. * [leejosepho](https://wordpress.org/support/users/leejosepho/) * (@leejosepho) * [11 years, 5 months ago](https://wordpress.org/support/topic/how-do-i-complain/#post-5566235) * > …as to screening anyone, that would only relate to the few here who happen > to have special buttons for moderation. * Glad to know you are watching! 😉 * [Andrew Nevins](https://wordpress.org/support/users/anevins/) * (@anevins) * WCLDN 2018 Contributor | Volunteer support * [11 years, 5 months ago](https://wordpress.org/support/topic/how-do-i-complain/#post-5566236) * > And as to screening anyone, that would only relate to the few here who happen > to have special buttons for moderation. * And the volunteers have always been outnumbered by the people asking for support; hence why there’s a million threads with no replies. Narrowing down the volunteers in a screening operation is not going to help :p * [leejosepho](https://wordpress.org/support/users/leejosepho/) * (@leejosepho) * [11 years, 5 months ago](https://wordpress.org/support/topic/how-do-i-complain/#post-5566239) * > And the volunteers have always been outnumbered by the people asking for support; * I would capitalize upon this opportunity to commend the many of you who make the great efforts you do. It must be quite challenging at times to try to compile your years of knowledge, experience and thoughts into just a few words or sentences comprehensible by others such as myself who want to do things and need some help or advice, but then do not always know or understand all the terms being used that at times even describe terms being used. * I spend a lot of time in this ragged old chair of mine here in front of this screen to avoid the back pain that begins as soon as I rise, and it is always delightful whenever I see others like myself being shown things from people who often do not even get a response in return…but then I do know you know your stuff worked if directions were followed. I might never get to such a point myself, but I am grateful for the example and vision set before the rest of us by yourself and others. * Moderator [Ipstenu (Mika Epstein)](https://wordpress.org/support/users/ipstenu/) * (@ipstenu) * 🏳️‍🌈 Advisor and Activist * [11 years, 5 months ago](https://wordpress.org/support/topic/how-do-i-complain/#post-5566328) * For those looking to help him, it’s over here: [https://wordpress.org/support/topic/unable-to-upload-com-export?replies=17&view=all](https://wordpress.org/support/topic/unable-to-upload-com-export?replies=17&view=all) Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘How Do I complain’ is closed to new replies. ## Tags * [com](https://wordpress.org/support/topic-tag/com/) * [complaint](https://wordpress.org/support/topic-tag/complaint/) * [performance](https://wordpress.org/support/topic-tag/performance/) * [staff](https://wordpress.org/support/topic-tag/staff/) * [volunteer](https://wordpress.org/support/topic-tag/volunteer/) * [weak](https://wordpress.org/support/topic-tag/weak/) * In: [Requests and Feedback](https://wordpress.org/support/forum/requests-and-feedback/) * 9 replies * 6 participants * Last reply from: [Ipstenu (Mika Epstein)](https://wordpress.org/support/users/ipstenu/) * Last activity: [11 years, 5 months ago](https://wordpress.org/support/topic/how-do-i-complain/#post-5566328) * Status: resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics