Support » Plugin: uCare - Support Ticket System & HelpDesk » How can my users create a ticket?

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  • I figured that anyone in the author role is unable to send tickets. Anyway, we can change that?

    Plugin Author smartcat

    (@smartcat)

    Hi there,

    uCare has user roles and permissions. The Author user role in WP does not have the permissions, but you can easily add permissions using the Members plugin https://wordpress.org/plugins/members/

    You can just use this to view the permissions of the Support User role, and duplicate that, or copy them into the Author.

    Best regards

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