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How can I upgrade to Admininstrator

  • I had a contractor develop my site and he registered as the administrator. He made me a regular user. Now he does not work for me any longer and I am unable to find him. How do I upgrade my status to administrator (I have my user name and password) – I do not have his user name and password?

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  • Hi,

    Your best option is to manually reset the admin user account password through the database. You would need to do that using phpMyAdmin that you would access through your hosting control panel.

    Here is an article that guides you through the steps: Resetting Your Password Through phpMyAdmin. Instead of resetting your own user account password, look for the administrator account.

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