Support » Plugin: iThemes Security (formerly Better WP Security) » How can I tell why backups not working?

  • Hi there,

    just installed better wp security. I don’t want to make any changes to my installation till I’ve done a backup, but the backup system is not working. When I click backup the browser tab goes blank. I’ve tried making sure the backup folder is writable, but to no avail.

    Are there logs that I can look at to see what’s happening? Where would they be?


Viewing 5 replies - 1 through 5 (of 5 total)
  • I’ve installed Better WP Security in five different WordPress instances successfully. The backup function on just one is misbehaving exactly as nemof describes. Its twin is working just fine. Both these installs are multisite enabled and only accessible on our intranet. We’re running WP 3.51 on RHEL 6.3 with shipping Apache configured with multiple virtual hosts, and IUS php 5.4.13-1. The site whose plugin isn’t able to do backups is behind a BigIP LTM. We’ve checked to make sure that everything else is identical: file system permissions, php.ini settings, etc.

    Can someone suggest some diagnostic procedures we can follow to find the root cause of this problem? Any assistance would be much appreciated.




    Many users have reported unable to make the backup feature in this plugin to work. My suggestion? Use other backup plugin.

    Thanks Handoko, at least we know we’re not alone! Of course at my shop we already had a fairly easy to use backup solution in place: a perl script that does a mysqldump every night and that can be kicked off at will by my developers from a webmin console. At this point my concern isn’t so much the loss of backup functionality in an otherwise stellar plugin, but whether it’s a symptom of a problem with my platform or WordPress configuration. Around here we like to uncover root cause as a way of heading off future trouble (which is always just around the corner!).



    I’ve been monitoring this forum for many months, till now the backup issue still no solution. I will suggest you to try:

    BackUpWordPress plugin
    Able to work on low memory environments (the author said), database/file/both backup, manual/schedule backup, number of backups to keep, etc. Pretty impressive, unfortunately many users including me have problem with multiple schedule issue. For example I set monthly full backup, but it did it everyday.

    BackWPup plugin
    Have been downloaded more than 630,000 times. The notable feature is able to backup to FTP server, Dropbox, etc.

    thanks for your replies. glad to see it’s not just me. seems like a reasonable solution, I’ll check out that other plugin. Much obliged!

Viewing 5 replies - 1 through 5 (of 5 total)
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