What theme are you using?
Theme acquired from?
Your currently used theme could not be found in the wordpress.org/themes/ directory, as far as I can see.
If this was a custom theme, you may have to go back to your developer team and ask them to make the necessary change(s) to the theme.
If you use a commercial theme or plugin and need support, please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations. Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme or plugin is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product.Commercial products are not supported in these forums.
Thank you very much for your answer. I have been trying to contact the developer with no help. I am doing now the webpages updates for the company I work for and there is no support