Support » Fixing WordPress » How can I get premium support?

  • Resolved mehmeh


    We just updated our wordpress site to the latest version (4.7.2). We have a major problem when writing new posts. The website works fine and fast. But when I try to add a featured image, it doesn’t show up, or shows up after like 10 seconds. When I search for an image in the media library, sometimes it takes forever. When I write a tag, it used to show me autofilled suggestions instantly, now the circle keeps spinning and shows me nothing. When I hit “remove featured image” sometimes it just doesn’t work. But once again, the site works smooth and fast, it’s not a hosting issue. I tried disabling all plugins, tried to change to original theme, nothing helped. This all started after the last update. I cannot diagnose what’s causing this and this is a rather important website with other editors so I cannot wait for days to fix this.

    My question is; is there a way I can have paid support to fix this for me? I don’t want to compromise the security of the website by just giving passwords to random people offering help. How do you suggest I go about this?

    Please help!

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