Hi @giorgos_d2 ,
Can you please open your browser console and try deleting or refreshing the feed, check for any errors: Finding Your Browser’s Developer Console | Balsamiq
Also, go to Woocommerce > Status > Logs and check for critical errors/errors that’s related to ours and see if there are any errors.
If there isn’t any error, run a basic debug where only Woocommerce, Product Feed and storefront them(no snippets) running.
Hi, yes I saw some errors from the error log file in the hosting provider’s plesk panel, but it is impossible to delete the new feed, it is stuck, I also disabled the plugin, deleted the plugin and then uploaded it again, nothing, the problem still exists, I have to delete the new feed, I tried to delete the first feed as well, it doesn’t work, the first one is also stuck, luckily the first one is active
—->>> [Mon May 20 09:10:23.290347 2024] [fcgid:warn] [pid 21336:tid 139825336215296] [client 46.4.121.137:37976] mod_fcgid: stderr: PHP Fatal error: Uncaught Error: Call to undefined function str_contains() in /var/www/vhosts/mysite/httpdocs/wp-content/plugins/woo-product-feed-pro/classes/class-get-products.php:5250, referer: https://www.mysite/wp-cron.php?doing_wp_cron=1716185420.9902839660644531250000
Hi @giorgos_d2 ,
I took a look at our code, and it shouldn’t really be causing the error. I can only think of a few things that may cause this
1- You have an outdated PHP, please ensure that you have at least PHP version 8.0 and above
2- It’s a server configuration issue, in this case please reach out to your hosting provider to get an idea on whats wrong
3- One of your products do not contain images so our code isn’t able to properly fetch the image. Try removing the attribute on your feed and deleting it or review your products so it has images
4- A theme or plugin conflict. Run a basic debug where only Woocommerce, product feed pro and storefront theme(no snippet) and try deleting the feeds.
Also, here are some useful links
Help, my feed won’t update or is stuck processing! – AdTribes.io
Batch size configuration product feed – AdTribes.io
Υes, my php is 7.4.33, but as I said before, the first feed I’ve had here for a long time is active, it works properly and in the google merchant center there are normally all the products with images, I just made the mistake of creating a new one feed and this second feed is stuck at 0% and I can’t delete it, your article doesn’t help, I’ve seen it before ,I have 107 products just in case that matters.
Hi @giorgos_d2 ,
I see, in that case what you can try is downgrade our plugin, so it matches your PHP version, it’s likely that one of our updates were used to have the new functions on the newer versions of PHP.
Version 12.1.X should work fine with the php version of your site or downgrade the version of the plugin to it’s working state. You can find the older versions here: Product Feed PRO for WooCommerce by AdTribes – WooCommerce Product Feeds for Google, Facebook/Meta, Bing, & More (advanced view) – WordPress plugin | WordPress.org
Also, it’s recommended that you update your PHP versions to at least 8.1 and above for security and performance improvements.
If you are fine with dabbling with the database, you can try deleting from there:Screenshot by Lightshot (prnt.sc)
I’m thinking of not bothering anything because the website has no functional problems and the first feed in the google merchant center is ok
