You can temporarily disable all iTSec plugin modules by (properly) adding the line below to the wp-config.php file:
define('ITSEC_DISABLE_MODULES', true);
To prevent any confusion, I’m not iThemes.
Thank you @nlpro . That is really helpful. That has activated the site again.
I still get errors accessing the wp admin login page for that site. Any suggestions appreciated or if I can provide further informtation ?
With all iTSec plugin modules disabled any remaining issue must have a different cause. I would advise to create a new topic in the Fixing WordPress support forum.
Also include the exact url you are trying to access and the resulting error in the new topic. The more info you provide the better the community will be able to help you 😉 Stay safe.
Addendum: Also mention the site runs on nginx 1.17.9
-
This reply was modified 5 years ago by
nlpro. Reason: Addendum
-
This reply was modified 5 years ago by nlpro.
Hello
I have the same issue than @jonnyc1970 I’d like to fix the problem but I don’t know exactly where I have to add the line @nlpro sais.
My wp-config.php file is like that:
<?php
define(‘WP_AUTO_UPDATE_CORE’, ‘minor’);// Esta opción es imprescindible para garantizar que las actualizaciones de WordPress pueden gestionarse correctamente en el paquete de herramientas de WordPress. Si este sitio web WordPress ya no está gestionado por el paquete de herramientas de WordPress, elimine esta línea.
define(‘WP_CACHE’, true); // Added by WP Rocket
// BEGIN iThemes Security – Do not modify or remove this line
// iThemes Security Config Details: 2
define( ‘DISALLOW_FILE_EDIT’, true ); // Disable File Editor – Security > Settings > WordPress Tweaks > File Editor
// END iThemes Security – Do not modify or remove this line
Thanks in advance.
Usually right before the line:
/* That’s all, stop editing. Happy Blogging */
Thank you @nlpro but it doesn’t work.
I think I have a problem with php compability.
We have updated ou server php to the 7.1.33 version.
We use 2 factor authentication to log into the admin dashboard, but don’t recieve the code after log with user and password.
Any suggestion?
Thanks in advance
Is this a problem on the armrobotics site as specified in your wordpress.org profile ?
Yes, the site is armrobotics-institute.com
sorry armrobotics-institute.es
Ok, it looks like you are running a VERY old release of the iTSec Pro (premium) plugin (4.0.0 – 2017-06-21).
I would normally recommend to update the iTSec Pro plugin to the latest release (6.5.6 – 2020-05-18) however it needs WordPress 5.2 or higher. And it seems you are currently running on WordPress 4.8.13.
So you’ll need to update WordPress first …
Ok, I think I can update WP from my host (because it’s impossible to log in my WP admin dashboard), then from my host can I update iTSec Pro plugin?
And if I update WP, everytihing will run ok?
Sorry, but I haven’t got many knowledge about it
Thanks!
After some thought about your situation, upgrading WordPress may be a bit too much (big jump from 4.8 to 5.4) just for trying to get back into the WordPress Dashboard.
It’s worth trying to disable the iTSec Pro plugin Two-Factor Authentication module only. You can do this by adding the line below to your wp-config.php file:
define('ITSEC_DISABLE_TWO_FACTOR', true);
If properly added to the wp-config.php file it should allow you to login without two-factor authentication.
Dear @nlpro you have save my life!
Thank you so much for your help and time. It finally works.
Regards
Ah, great. This will allow you to update WordPress at your own pace.
Keep in mind, to keep your site up to date/secure it’s best to update WordPress to the latest release (currently 5.4.1).
This will also allow you to update the iTSec Pro plugin to the latest release (currently 6.5.6) which is highly recommended. Finally (after updating) reenable the Two Factor Authentication module and see whether the issue of not receiving a code is fixed.
Good luck ! Stay safe 😉
