How can I connect an existing Merchant account

  • Resolved landed

    (@landed)


    2 years, 8 months ago

    Can’t access any settings.
    Can’t disconnect a google account if I connect the wrong one.

    But biggest issue is how to connect an existing merchant centre account. The button is only available to create a new account. If I click that and ignore the logic for the moment it says website is already claimed.

    Your URL, , is currently claimed by another Merchant Center account.
    Warning: If you reclaim this URL, it will cause any existing product listings or ads to stop running, and any existing shipping or tax configurations will be lost. The other verified account will be notified that they have lost their claim.

    A dead end due to something.

    TY for helping.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support Joao D – a11n

    (@johnlud)

    2 years, 8 months ago

    Hi @landed

    That sounds like that at some point your URL must have gotten claimed already. Based on the Google documentation: https://support.google.com/merchants/answer/176793?hl=en there are 4 ways to do so: https://d.pr/i/Gh2B02

    If it was claimed using an HTML file, then the file should be residing in your website’s root folder.

    Other than that I would check every tag manager and google analytics account you have access to.

    Best,

    Thread Starter landed

    (@landed)

    2 years, 8 months ago

    Yes I claimed it already. Know all about how to claim a url.

    This doesn’t address my issue. I still cannot connect this plugin to an existing account.

    There is only the option to make a new account. I prefer not to do that as it isn’t really good practise.

    I would expect a button to link an existing account. Thank you.

    Plugin Support Sol J. a11n

    (@solstudioim)

    2 years, 8 months ago

    Hi @landed

    Thanks for your reply!

    Yes I claimed it already. Know all about how to claim a url.

    This doesn’t address my issue. I still cannot connect this plugin to an existing account.

    There is only the option to make a new account. I prefer not to do that as it isn’t really good practise.

    If you want to connect to an existing Merchant account yes that’s possible.

    Here is my setup where I was able to select an existing account:


    Link to image: https://d.pr/yXNXf4

    If you’re not seeing an option to select an existing account, please make sure to do the following:

    – Make sure you select the correct Google account where the Merchant accounts you want to connect is located

    – Make sure it’s not a Multi-client account, because such account isn’t supported yet, so you will need to create a new account to be used with Google Listing and Ads.

    I hope that helps!

    If you have any other questions, do not hesitate to let us know!

    Thread Starter landed

    (@landed)

    2 years, 8 months ago

    Thanks yes I don’t see that as in the image. I connected to the Ad account not the merchant account.

    So how do I disconnect??

    TY

    Plugin Support wpnomad a11n

    (@wpnomad)

    2 years, 8 months ago

    Hi @landed ,

    I connected to the Ad account not the merchant account.

    So how do I disconnect??

    The extension connects to “Google” account (which basically holds your Ad account and Merchant Centre). If you wish to disconnect and connect with another Google account, then please go to WP-Admin > Marketing > Google Listings & Ads > Settings and select the “Disconnect all accounts” button. Please see the screenshot for reference:
    https://d.pr/i/xdaSB0

    After this, you would be able to set up and connect with other Google Account.

    Do let us know if you have any further queries.

    Thread Starter landed

    (@landed)

    2 years, 8 months ago

    That is amazing because it shows me what i am missing.

    I cannot see any menu bar like you do. I just get the flow with nothing at the top. The view is not rendering the links for settings. I can get you a screen shot eventually but maybe the devs can get an idea of the view issue when you get stuck in this flow.

    Thread Starter landed

    (@landed)

    2 years, 8 months ago

    Can you share the url for the setting directly. That should be the easiest fix thanks.

    Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    2 years, 8 months ago

    Hi @landed,

    The direct link to the settings page would be this below with your site domain added before /wp-admin/.

    /wp-admin/admin.php?page=wc-admin&path=%2Fgoogle%2Fsettings

    Thread Starter landed

    (@landed)

    2 years, 8 months ago

    Thanks- I have now disconnected all then connected but it shows a merchant account number that I don’t recognise. I used the email address associated with the right account.

    I see that I have not the address and am not able to add this for some reason. However the reports hang when loading for the dashboard and generally it isn’t working.

    Do I need to do anything in Merchant Centre like accept the connection? Though it’s a different Merchant Number displayed.

    Thank You

    • This reply was modified 2 years, 8 months ago by landed.
    Thread Starter landed

    (@landed)

    2 years, 8 months ago

    The following worked:

    When connecting to Google pick the email for the MC you need.
    Crucial step to check all the boxes to allow woocommerce to be able to do anything.
    Then it showed my existing accounts.

    Thanks for your help.

    Plugin Support Joao D – a11n

    (@johnlud)

    2 years, 8 months ago

    Hi @landed

    I’m glad this worked for you!

    If you have any issues in the future, please don’t hesitate to contact us again.

Viewing 11 replies - 1 through 11 (of 11 total)
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