Support » Plugin: WooCommerce » Hover variable product image shows default image instead of variation image

  • joycehomes

    (@joycehomes)


    I think maybe this is an known problem, because I found other threats on the internet also struggling with this issue.

    When you have a variable product (for example a cap) and you are on the product page, hovering over an image of one of the variations (for example a picture of a red cap) it zooms in showing the default image (the black cap).

    How is this problem solved?
    It seems like a bug to me.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support RK

    (@riaanknoetze)

    Hi there,

    Looking at my local testing website, I can’t replicate the same thing on my side.

    With that being said and in order to troubleshoot this further, please do the following:

    • Share a copy of the status report as found under **WooCommerce > Status**
    • Share a direct link to the product where this is happening

    Thanks!

    joycehomes

    (@joycehomes)

    Hi Thank you for your quick reply!

    Example of product:
    https://homesocietyshop.nl/product/dinner-candle-s-black-set-66/?lang=en

    Copy of status system report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): http://homesocietyshop.nl
    Site address (URL): http://homesocietyshop.nl
    WC Version: 4.3.1
    REST API Version: ✔ 1.0.10
    WC Blocks Version: ✔ 2.7.2
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.3.1
    Log Directory Writable: ✔
    WP Version: 5.4.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache/2
    PHP Version: 7.2.32-1+0~20200710.46+debian9~1.gbp625eb5
    PHP Post Max Size: 128 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 10000
    cURL Version: 7.52.1
    OpenSSL/1.0.2u
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.1.45-MariaDB-0+deb9u1
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
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    WPML Multilingual CMS: by OnTheGoSystems – 4.3.16
    Contact Form 7: by Takayuki Miyoshi – 5.2
    DHL for WooCommerce: by DHL – 2.1.0 – Installed version not tested with active version of WooCommerce 4.3.1
    Facebook for WooCommerce: by Facebook – 1.11.4 – Installed version not tested with active version of WooCommerce 4.3.1
    Jetpack by WordPress.com: by Automattic – 8.7.1
    Google Ads for WooCommerce: by Kliken – 1.0.4 – Installed version not tested with active version of WooCommerce 4.3.1
    Mailchimp for WooCommerce: by Mailchimp – 2.4.1 – Installed version not tested with active version of WooCommerce 4.3.1
    Max Mega Menu: by megamenu.com – 2.8
    Mollie Payments for WooCommerce: by Mollie – 5.8.1 – Installed version not tested with active version of WooCommerce 4.3.1
    Nextend Social Login: by Nextendweb – 3.0.24
    WooCommerce Product Video Gallery: by NikHiL Gadhiya – 1.1.3 – Installed version not tested with active version of WooCommerce 4.3.1
    WooCommerce Multilingual: by OnTheGoSystems – 4.9.1 – Installed version not tested with active version of WooCommerce 4.3.1
    WooCommerce Services: by Automattic – 1.23.2 – Installed version not tested with active version of WooCommerce 4.3.1
    WooCommerce: by Automattic – 4.3.1
    WP Store Locator: by Tijmen Smit – 2.2.233
    WPML Media: by OnTheGoSystems – 2.5.5
    WPML String Translation: by OnTheGoSystems – 3.0.12
    WPML Translation Management: by OnTheGoSystems – 2.9.9
    YITH WooCommerce Wishlist: by YITH – 3.0.11 – Installed version not tested with active version of WooCommerce 4.3.1
    
    ### Inactive Plugins (1) ###
    
    Akismet Anti-Spam: by Automattic – 4.1.6
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #475 - /winkel/
    Cart: #476 - /winkelkarretje/
    Checkout: #477 - /afronden/
    My account: #478 - /mijn-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Flatsome Child
    Version: 3.0
    Author URL: 
    Child Theme: ✔
    Parent Theme Name: Flatsome
    Parent Theme Version: 3.12.0
    Parent Theme Author URL: http://www.uxthemes.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
    flatsome/woocommerce/cart/cart-shipping.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/checkout/form-coupon.php
    flatsome/woocommerce/checkout/terms.php
    flatsome/woocommerce/checkout/thankyou.php
    flatsome/woocommerce/content-product.php
    flatsome/woocommerce/content-product_cat.php
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/content-widget-product.php
    flatsome/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/quantity-input.php
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/result-count.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php
    flatsome/woocommerce/myaccount/navigation.php
    flatsome/woocommerce/notices/error.php
    flatsome/woocommerce/notices/notice.php
    flatsome/woocommerce/notices/success.php
    flatsome/woocommerce/product-searchform.php
    flatsome/woocommerce/single-product/photoswipe.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php
    flatsome/woocommerce/single-product/product-thumbnails.php
    flatsome/woocommerce/single-product/rating.php
    flatsome/woocommerce/single-product/related.php
    flatsome/woocommerce/single-product/review.php
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/tabs.php
    flatsome/woocommerce/single-product/title.php
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php
    flatsome/woocommerce/single-product.php
    
    ### Action Scheduler ###
    
    Complete: 5
    Oldest: 2020-07-22 11:17:12 +0000
    Newest: 2020-07-22 12:13:13 +0000
    
    
    Plugin Support Three Sons

    (@3sonsdevelopment)

    Hi @joycehomes,

    Thanks for sending that over. I took a look at the product and I do see this happening here.

    As RK mentioned, this is not what we’d expect so the next step would be to find out what’s causing this. If this was my site, I would use the Health Check plugin’s troubleshooting mode to view the site with the Twenty Twenty theme and see if this still happens.

    If the hover image is still incorrect, then disable all plugins except for WooCommerce in troubleshooting mode. Then view again. If it works at this point, start enabling the plugins, one by one, checking as you go. The last one activated before the problem appears again is likely the source of the issue.

    Let us know what you find out.

    Thanks!

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