Hi Rod.
I noticed on your site that the pop-ups are trying to display: https://cl.ly/1k143z3Y1D22 (10 sec video)
However, I can tell by the styling this is theme-specific. Therefore, please contact your theme author for further support or switch to a WordPress default theme like TwentyFourteen, TwentyFifteen, TwentySixteen, etc.
Ok. I’m actually prepping to swith to X Theme so hopefully that will clear things up. Thanks for your help.
You’re welcome.
FYI: We’ve heard of some users of X Theme saying it works just fine and others saying there’s no way to make our plugin work with it… I have a hunch it is possibly due to which Skin(s) you’re using, but that’s unconfirmed.
If you have issues with it, please contact X Theme support, since we cannot provide theme-specific support.
Thanks and I hope it goes well for you!
Hi there,
Looks like it’s been a week or more since we’ve seen activity on this thread! I’m going to go ahead and mark this resolved, but should you still need assistance, please don’t hesitate to open a new thread!
You may also find the following documentation helpful to search in the future:
TEC Knowledgebase
TEC Technical Documentation
Cheers,
Shelby 🙂