Title: Hostname issues
Last modified: August 19, 2016

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# Hostname issues

 *  Resolved [cuttingroomcomic](https://wordpress.org/support/users/cuttingroomcomic/)
 * (@cuttingroomcomic)
 * [15 years, 11 months ago](https://wordpress.org/support/topic/hostname-issues/)
 * Hey, I just installed WordPress and I’m actually trying to update to 3.0
 * I keep getting an error message on the Connection Information screen, which reads:“
   Error: There was an error connecting to the server, Please verify the settings
   are correct.”
 * It asks for my hostname, username, password, and connection type. The username
   and password, I’m certain I have right, the hostname should just be “cuttingroomcomic.
   com” and I’ve tried both “FTP” and “FTPS” (not that I know what either of those
   mean).
 * I’ve tried adding plugins as well, and get a similar message. “Failed to connect
   to FTP Server cuttingroomcomic.com:21”
 * Anyone know what’s up?

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [jon](https://wordpress.org/support/users/adiant/)
 * (@adiant)
 * [15 years, 11 months ago](https://wordpress.org/support/topic/hostname-issues/#post-1568354)
 * I just checked and you are using GoDaddy. I also checked and I don’t get a response
   if I FTP to your domain name or your numeric IP address.
 * Time to talk to GoDaddy Support . Don’t even talk to them about WordPress. Just
   say that you can’t get FTP to work on your account.
 * My favourite way to test FTP is from the Command Line (Start-Programs-Accessories-
   Command Line in Windows) by typing `ftp 64.202.189.170` or whatever they tell
   you is your ftp host name. You should get a user name prompt. (quit command gets
   you out of ftp; exit command gets you out of the Command Line)
 *  Thread Starter [cuttingroomcomic](https://wordpress.org/support/users/cuttingroomcomic/)
 * (@cuttingroomcomic)
 * [15 years, 11 months ago](https://wordpress.org/support/topic/hostname-issues/#post-1568358)
 * Thanks. I’ll give them a call. How do I test FTP from a Mac?
 *  [Clayton James](https://wordpress.org/support/users/claytonjames/)
 * (@claytonjames)
 * [15 years, 11 months ago](https://wordpress.org/support/topic/hostname-issues/#post-1568371)
 * Pretty much the same way. Open a terminal and type `ftp [hostname]`
    or `ftp [
   numeric-ip]`
 * A successful attempt should prompt a password dialog.
 *  [Ellen Finkelstein](https://wordpress.org/support/users/ellen-finkelstein/)
 * (@ellen-finkelstein)
 * [15 years, 11 months ago](https://wordpress.org/support/topic/hostname-issues/#post-1568540)
 * I’m having the same problem, but I can connect to my web host with FTP with no
   problem, using the method you suggested above and my regular FTP program. I’m
   also trying to upgrade to 3.0.
 *  [Ellen Finkelstein](https://wordpress.org/support/users/ellen-finkelstein/)
 * (@ellen-finkelstein)
 * [15 years, 11 months ago](https://wordpress.org/support/topic/hostname-issues/#post-1568541)
 * OK, I figured it out with help from another thread that explained it more clearly.
   The settings for upgrading are the settings you use to upload files to your webhost
   via FTP. The hostname may or may not be your domain name. (Mine isn’t.) And the
   username and password are not the one you use to log into WordPress, but into
   your webhost to access your files.
 * This is completely unclear in the upgrade interface.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Hostname issues’ is closed to new replies.

 * In: [Installing WordPress](https://wordpress.org/support/forum/installation/)
 * 5 replies
 * 4 participants
 * Last reply from: [Ellen Finkelstein](https://wordpress.org/support/users/ellen-finkelstein/)
 * Last activity: [15 years, 11 months ago](https://wordpress.org/support/topic/hostname-issues/#post-1568541)
 * Status: resolved

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