Support » Networking WordPress » Hostmonster network setup help

  • Resolved snails07


    I am trying to set up a WordPress network (for the first time) using the sub-domains method. I am on hostmonster and have created the wildcard sub-domain in cPanel.
    I can create a new site in the network admin as well as from the front end at /wp-signup.php and I am receiving the activation emails.
    When I try to visit a site I have created it gives a Hostmonster 404 (not a 404 from my theme).
    When I try to visit the dashboard of one of the sites it re-directs to my other domain that is using the same hosting.

    I have contacted hostmonster and they very helpfully told me that they can’t assist me with a WordPress problem. But I don’t think it is a WordPress problem.
    I have the .htaccess file and the wp-config.php set up as per the instructions under network setup.
    I’m not sure what I can check next. Any help is appreciated!


Viewing 8 replies - 1 through 8 (of 8 total)
  • Andrea Rennick


    Customer Care at Copyblogger Media and Studiopress

    When I try to visit the dashboard of one of the sites it re-directs to my other domain that is using the same hosting.

    Wildcard subdomains only work when you use the MAIN domain on your hosting account.

    This is an issue with the host. Normally, they do not set up wildcard subs for every domain you add.

    tl:dr – you;re out of luck, make it a subfolder install or move it.

    You’re an absolute gun Andrea! Changing to subfolders worked perfectly.

    Here’s a link with instructions for anybody else needing this.

    I thought I’d chime in here in case someone else has the problem I was having. On hostmonster, I set up the wildcard subdomain for WordPress Multisite. I thought I’d set it up accurately, however, what I discovered was that when you create a wildcard subdomain on hostmonster, it automatically creates a folder called wildcard. You’ll want to delete that from the field next to /public_html/. If you don’t, you’ll get a hostmonster placeholder page on your subdomain and you’ll get an Internal Server Error message when trying to access /wp-login.php or /wp-admin

    I hope this helps some people. Fortunately, it’s only cost me a few minutes of time to figure out.

    One more note on what I mentioned above… If you have already created the wildcard subdomain and it included the wildcard folder – ie /public_html/wildcard – then you’ll have to delete that subdomain and create a new one without the wildcard in the field next to /public_html/.

    Thanks for the info.

    For the record, your WordPress multisite is working well on Hostmonster?

    I have one on Network Solutions Shared (ugh) that isn’t working so well and I’m looking for a host to move it to.


    @paulcham – Yes. once I got all of that sorted out, the multisite is running great on Hostmonster. I’ve read several bits of info about not running a WP Multisite installation on shared hosting. I’d say that’s really dependent on how the multisite is used. I’m mainly using it for clients to have a dedicated online store site, ie, to sort of separate their main site from their e-Commerce.

    Seems to work fine on shared hosting in this scenario but for the most part in instances like this, the addition of the store subdomain doesn’t necessarily cause a huge increase in traffic.

    If traffic increases exponentially with each subdomain or subdirectory added, then it’s definitely not a good idea to be on shared hosting.

    Good luck with your site and potential move. How do you plan on moving your network? I haven’t used it in a while but I’ve heard good things about Backup Buddy.

    @skeggsjp – Thanks for the info. Fortunately, my multisite is a small, low traffic affair so I’m not too worried about shared hosting. And, also fortunately, I was just testing the multisite install on the client’s existing NetSol hosting so I don’t actually have to migrate anything. Which is great because I’ve heard a few horror stories!

    Good to know about Backup Buddy though. Thanks!

    Moderator Ipstenu (Mika Epstein)


    🏳️‍🌈 Halfelf Rogue & Plugin Review Team Rep

    paulcham – FYI we can’t suggest hosts to use here, since it becomes a big he said/she said mess.

Viewing 8 replies - 1 through 8 (of 8 total)
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