Title: Email problem with my installation Last modified: August 30, 2016 --- # Email problem with my installation * [mitrione](https://wordpress.org/support/users/mitrione/) * (@mitrione) * [10 years, 8 months ago](https://wordpress.org/support/topic/hosting-25/) * Hello * I’m using WordPress 4.2.2 running SCRN theme. * **When the contact form is submitted there is a success message but not emails ever arrive.** * I’ve tried sending them to our Google apps email address as well as an iCloud email address, but no luck. * I’ve tried various browsers but no luck * I’ve tried using the contact form built into the theme as well as “contact form 7” and “BWS contact form” all perform the same – success message but no email * I’m using Go Daddy to host the site… I changed one of the MX records to set up the gmail account which seems to be working properly, but maybe I missed something else? * I don’t know what else to check, please help! * thank you! Viewing 7 replies - 1 through 7 (of 7 total) * [Jordan_TheGenius](https://wordpress.org/support/users/jordan_thegenius/) * (@jordan_thegenius) * [10 years, 8 months ago](https://wordpress.org/support/topic/hosting-25/#post-6570177) * Hello, * There could be several reasons why emails are not getting sent via WordPress. Generally, emails are sent using a php script, which can sometimes be problematic. If you switch to smtp for sending emails, this may help. You can this plugin to activate smtp on your website: [https://en-ca.wordpress.org/plugins/wp-mail-bank/](https://en-ca.wordpress.org/plugins/wp-mail-bank/) * Set it up with your gmail smtp setting and run some more tests. If this doesn’t resolve the issue then post your results here and we can continue to troubleshoot. * Thanks, b Jordan Q * [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/) * (@jasonhendriks) * [10 years, 7 months ago](https://wordpress.org/support/topic/hosting-25/#post-6570380) * [@mitrione](https://wordpress.org/support/users/mitrione/) * WP Mail Bank will be no help to you at GoDaddy because GoDaddy blocks external access to ports 25, 465 and 587. Using the Gmail API through [Postman SMTP](https://wordpress.org/plugins/postman-smtp/) is pretty much guaranteed to work at GoDaddy since Postman supports HTTPS as well as the standard SMTP ports. * Also, since you use Google Apps you may be required to use OAuth 2.0 which Postman supports but WP Mail Bank does not. * > I changed one of the MX records to set up the gmail account which seems to > be working properly * You might have done that correctly. You can copy my domain’s settings if you want, hendriks.ca, it’s also a Google Apps domain. MX, SPF and DKIM are all correct. * ``` hendriks.ca. 3599 IN MX 1 ASPMX.L.GOOGLE.COM. hendriks.ca. 3599 IN MX 5 ALT1.ASPMX.L.GOOGLE.COM. hendriks.ca. 3599 IN MX 5 ALT2.ASPMX.L.GOOGLE.COM. hendriks.ca. 3599 IN MX 10 ALT3.ASPMX.L.GOOGLE.COM. hendriks.ca. 3599 IN MX 10 ALT4.ASPMX.L.GOOGLE.COM. hendriks.ca. 3599 IN TXT "v=spf1 include:_spf.google.com -all" ``` * Thread Starter [mitrione](https://wordpress.org/support/users/mitrione/) * (@mitrione) * [10 years, 7 months ago](https://wordpress.org/support/topic/hosting-25/#post-6570425) * [@jordan_thegenius](https://wordpress.org/support/users/jordan_thegenius/) I tried wp-mail-bank and a couple other similar plugins (WP SMTP, and WP mail smtp) and none of them worked. I would get a test message through before I would change the settings as suggested for gmail but once I changed the settings the test messages would not work. The contact form did not work at any point. * [@jason](https://wordpress.org/support/users/jason/) Hendriks I installed Postman via the wizard, the test email worked but the contact form continues to not deliver messages (even though there is a success message after the submission). * “Postman is configured. * Postman will send mail via the 🔐Gmail API using OAuth 2.0 authentication. Postman has delivered 2 emails for you. View the log.” * Any other ideas? * Thank you guys! * [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/) * (@jasonhendriks) * [10 years, 7 months ago](https://wordpress.org/support/topic/hosting-25/#post-6570427) * Well at least you are sending mail so that’s one step closer. Post your Postman Diagnostic Data on the [Postman Forum](http://wordpress.org/support/plugin/postman-smtp) and I will help you further. * It’s probably an SPF issue. Read my blog post. [WordPress emails are sent but not received](http://www.codingmonkey.ca/my-contact-form-emails-are-not-being-sent-to-yahoo-hotmail-gmail/). * Thread Starter [mitrione](https://wordpress.org/support/users/mitrione/) * (@mitrione) * [10 years, 7 months ago](https://wordpress.org/support/topic/hosting-25/#post-6570437) * Hey Jason, * Here is the diagnostic test. Hopefully this helps! Thank you! * OS: Linux a2plcpnl0172.prod.iad2.secureserver.net 2.6.32-531.29.2.lve1.3.11.10. el6.x86_64 #1 SMP Fri Jun 12 15:09:02 EDT 2015 x86_64 HTTP User Agent: Mozilla/ 5.0 (Macintosh; Intel Mac OS X 10_10_2) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/45.0.2454.101 Safari/537.36 Platform: PHP Linux 5.4.43 / WordPress 4.2.2 en_US PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=Yes WordPress Theme: SCRN WordPress Plugins: Column Shortcodes, Contact Form 7, Contact Form by BestWebSoft, Easy Video Gallery Responsive HTML5, HTML5 Responsive FAQ, Limit Login Attempts, Postman SMTP, Go Daddy Quick Setup, Clef Postman Version: 1.6.23 Postman Sender Domain (Envelope|Message): cliffdiving.us|cliffdiving.us Postman Prevent Message Sender Override (Email| Name): No|No Postman Transport URI: gmail_api:https:oauth2://www.googleapis.com: 443 Postman Transport Status (Configured|Ready|Connected): Yes|Yes|Yes Postman Deliveries (Success|Fail): 3|0 Postman Bind (Success|Fail|Path): Yes|No|/home/ mitrione/public_html/wp-content/plugins/postman-smtp/Postman/PostmanWpMailBinder. php Postman TCP Timeout (Connection|Read): 10|60 Postman Email Log (Enabled|Limit |Transcript Size): Yes|10|128 Postman Run Mode: production Postman PHP LogLevel: 40000 Postman Stealth Mode: No Postman File Locking (Enabled|Temp Dir): Yes|/ tmp * [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/) * (@jasonhendriks) * [10 years, 7 months ago](https://wordpress.org/support/topic/hosting-25/#post-6570438) * ``` cliffdiving.us. 3599 IN MX 1 ASPMX.L.GOOGLE.COM. cliffdiving.us. 3599 IN TXT "v=spf1 a mx ptr include:secureserver.net ~all" ``` * Your domain cliffdiving.us has an incorrect SPF record. This is probably why your contact form emails are being dumped. * [https://support.google.com/a/answer/178723?hl=en#](https://support.google.com/a/answer/178723?hl=en#) * Also, your MX records are incomplete. Fix them. * [https://support.google.com/a/answer/140034?hl=en](https://support.google.com/a/answer/140034?hl=en) * I already posted a proper example for both settings above. * Thread Starter [mitrione](https://wordpress.org/support/users/mitrione/) * (@mitrione) * [10 years, 7 months ago](https://wordpress.org/support/topic/hosting-25/#post-6570439) * [@jason](https://wordpress.org/support/users/jason/) …. it’s working now! Thanks again! Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Email problem with my installation’ is closed to new replies. ## Tags * [contact from](https://wordpress.org/support/topic-tag/contact-from/) * [email not received](https://wordpress.org/support/topic-tag/email-not-received/) * [godaddy](https://wordpress.org/support/topic-tag/godaddy/) * [godaddy-postman](https://wordpress.org/support/topic-tag/godaddy-postman/) * [MX records](https://wordpress.org/support/topic-tag/mx-records/) * [spf](https://wordpress.org/support/topic-tag/spf/) * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 7 replies * 3 participants * Last reply from: [mitrione](https://wordpress.org/support/users/mitrione/) * Last activity: [10 years, 7 months ago](https://wordpress.org/support/topic/hosting-25/#post-6570439) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics