Title: Hostgator support, does it really exist?
Last modified: September 15, 2016

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# Hostgator support, does it really exist?

 *  [ebow3d](https://wordpress.org/support/users/ebow3d/)
 * (@ebow3d)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/hostgator-support-does-it-really-exist/)
 * I’ve got two domains and the WordPress professional package from Hostgator. However,
   I need to contact their support, as it is not running.
    Their live chat is permanently
   unavailable and when I try to make an appointment with their support, as is part
   of the package deal, I simply get a message “There are no appointment types available
   for scheduling”. I have also submitted a support request, but of course no reply.
   I’m getting real irritated with them, as I have to get this site up and running
   before next week. Has anyone ever been able to contact their support, or is it
   just a scam?

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Tanveer Sure](https://wordpress.org/support/users/tsure/)
 * (@tsure)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/hostgator-support-does-it-really-exist/#post-8184850)
 * Hi,
 * Sorry to hear about your unpleasant experience. I have used hostgator in the 
   past and never had a pleasant experience. However, I used to get someone to chat
   with me over their toll free number on their website or could also chat with 
   them via live online chat.
 * You will not be able to get much help regarding Hostgator here so it would be
   best to post on their forums.
 * ~Tanveer
 *  Thread Starter [ebow3d](https://wordpress.org/support/users/ebow3d/)
 * (@ebow3d)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/hostgator-support-does-it-really-exist/#post-8184858)
 * Yeah, unfortunately, there toll free number is not free here in Hong Kong. I’m
   just going to get another hosting package and get a refund.
    Can anyone suggest
   a good hosting company?
 *  [Tanveer Sure](https://wordpress.org/support/users/tsure/)
 * (@tsure)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/hostgator-support-does-it-really-exist/#post-8184877)
 * Oh, sorry to hear that. What about the online chat option ? They don’t have that
   too?
 * For hosting options, take a look at:
    [https://wordpress.org/hosting/](https://wordpress.org/hosting/)
 * ~Tanveer
 *  Thread Starter [ebow3d](https://wordpress.org/support/users/ebow3d/)
 * (@ebow3d)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/hostgator-support-does-it-really-exist/#post-8184888)
 * Their “live chat” is always unavailable.
 *  [Andrew Nevins](https://wordpress.org/support/users/anevins/)
 * (@anevins)
 * WCLDN 2018 Contributor | Volunteer support
 * [9 years, 8 months ago](https://wordpress.org/support/topic/hostgator-support-does-it-really-exist/#post-8185163)
 * Per the [Forum welcome](https://codex.wordpress.org/Forum_Welcome#Closing_Posts),
   we close topics like this due to the amount of spam that they attract. The WordPress
   team has provided a list of [a few recommended hosting providers](https://wordpress.org/hosting/).
   For more details and other recommendations, please search through the forums 
   or via Google (or your preferred search engine).
 * (Note: By closing this post I neither support nor condemn the use of the servers
   listed on the wordpress.org official hosting page, and encourage you to search
   around.)

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Hostgator support, does it really exist?’ is closed to new replies.

 * In: [Everything else WordPress](https://wordpress.org/support/forum/miscellaneous/)
 * 6 replies
 * 4 participants
 * Last reply from: [cubecolour](https://wordpress.org/support/users/numeeja/)
 * Last activity: [9 years, 8 months ago](https://wordpress.org/support/topic/hostgator-support-does-it-really-exist/#post-8185169)
 * Status: not resolved

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