Support » Plugin: BackWPup - WordPress Backup Plugin » HostGator Hosted PHP not Updated on SoftLayer

  • Resolved Inndesign


    We have passed this along to HostGator:

    We had lost some sites after a hack because HostGator only provides backups once a week. Otherwise placing the weight of site integrity upon the user. As a result, we have installed a popular backup plugins for our WordPress sites. Currently, many WordPress users use BackWPup in WordPress to cloud storage backups like Dropbox. As a result, those users are suffering Cron failures due to HostGator not updating the selective PHP version installed. The BackWPup plugin requires no less than PHP 5.2.6 but all HostGator servers we know of have only version PHP 5.2.17 active. Hostgator WordPress hosted accounts are suffering backup failures in droves, not understanding part of the problem is the host via cPanel. Since our WHM is not granted Software > Apache Update > PHP Module Version, we need the PHP updated to no less than PHP 5.2.6 urgently, while PHP 5.3 is ideal and considered reliable.

Viewing 7 replies - 1 through 7 (of 7 total)
  • This is an easy fix as I had the same issue.

    They have PHP 5.3.15 installed on all their servers, you just have to force its use.

    Add the code below to you htaccess file.

    # Use PHP 5.3
    AddType application/x-httpd-php53 .php

    Thanks MrKingid, while that is a option, with over 300 sites, not a feasible option. We need the server updated, and that can easily be done with one click from Software > Apache Update > PHP Module Version on the full access side. Since I have a virtual WHM account access only, that option is not available. We will await HostGator to become proactive.

    Hi Inndesign, thanks a bunch for posting extra info for others!

    Last time I looked, 5.2.17 came after 5.2.6, or has PHP changed the way they do version numbers?

    Great observation, nengineer 🙂 The Hostgator technicians did not contest the provided details nor did MrKingid who had provided a working solution. Takes an engineer to spot the numerical details 🙂 Never the less, the 5.3 modification seems to helping solve issues.

    From the Plug-ins requirements page: To use the Plugin with full functionality PHP 5.3.3 with mysqli.

    I added the line to my .htaccess in HostGator, but the WordPress System Health and SysInfo still show it is 5.2 version?

Viewing 7 replies - 1 through 7 (of 7 total)
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