• DaveAllred1

    (@daveallred1)


    A decent plugin with atrocious service. I’m not sure why this is the norm for wordpress plugin software support. You pay $300 for something, but when you need help it takes them 2 days to respond. It has been 5 days since I purchased this and I still can’t get it up and running because I’ve left 9 messages asking for help and they’ve responded twice with vague, unhelpful messages. There are plenty of other knowledge-based plugins out there with better support. I recommend passing on this one.

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  • Plugin Support rafinkhan

    (@rafinkhan)

    Hi @daveallred1,

    I am sorry to hear about the inconvenience caused. Anyways, we are actually dealing with almost 3 Million users so replying right away is a bit difficult. We always try to reply within 24 hours.

    Regarding your issue, we actually contacted you yesterday as well but didn’t hear back from you. Here’s the screenshot: https://d.pr/i/ZCTMkZ
    From our message history, I can see that we offered you some help regarding configuration as well.

    There might be technical error in the email server if you have missed our responses. Anyways, can you please check our last message and get back to us? We will gladly sort this out.

    Thank you.

Viewing 1 replies (of 1 total)
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