Title: Horrid Support Last modified: February 10, 2021 --- # Horrid Support * [aquariushs](https://wordpress.org/support/users/aquariushs/) * (@aquariushs) * [5 years, 3 months ago](https://wordpress.org/support/topic/horrid-support-2/) * Nice plugin but the support is horrible. The “priority” support is super slow: 1 day per communication. * Day one – I report issue Day two or three – I get response. They ask clarifying questions. I respond. Day 4 – ask if they received reply Day 5 – … * If the plugin causes issues, you are on your own. Viewing 1 replies (of 1 total) * Plugin Author [NitroPack](https://wordpress.org/support/users/nitropack/) * (@nitropack) * [5 years, 3 months ago](https://wordpress.org/support/topic/horrid-support-2/#post-14040017) * Hi! * Our team has responded to your ticket and they’re working on solving your issue. We apologize for any inconvenience caused. * We’re always hiring and onboarding more support team members, but it takes time to train them to provide the best possible support. We appreciate your feedback and we’re working hard to ensure fast, high-quality support for everyone. Viewing 1 replies (of 1 total) The topic ‘Horrid Support’ is closed to new replies. * ![](https://ps.w.org/nitropack/assets/icon-256x256.gif?rev=2936590) * [NitroPack – Performance, Page Speed & Cache Plugin for Core Web Vitals, CDN & Image Optimization](https://wordpress.org/plugins/nitropack/) * [Frequently Asked Questions](https://wordpress.org/plugins/nitropack/#faq) * [Support Threads](https://wordpress.org/support/plugin/nitropack/) * [Active Topics](https://wordpress.org/support/plugin/nitropack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/nitropack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/nitropack/reviews/) * 1 reply * 2 participants * Last reply from: [NitroPack](https://wordpress.org/support/users/nitropack/) * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/horrid-support-2/#post-14040017)